Customer Service Representative

2 weeks ago

Bucharest, Bucureşti, Romania Lugera The People Republic Romania Full time 18,000 - 25,000 per year

For our client, a publicly traded global, we are looking for a
Customer Service Representative in Bucharest - Baneasa Area.

Main Responsibilities:

  • Handling routine customer orders, including demand management, sample follow-ups and complex orders;
  • Managing the complete order process – from customer contact or electronic channels to product delivery – ensuring correct product, quantity, paperwork and equipment;
  • Receiving and logging customer complaints and coordinating resolution actions with internal teams;
  • Managing customer accounts in collaboration with Sales, Credit and Accounts Receivable teams;
  • Creating monthly invoices for CMRs and dealers, including printing and mailing them;
  • Administering master data in SAP and resolving any disputes or claims raised by customers;
  • Preparing and providing customer-related reports (orders, sales, shipments);
  • Gathering customer feedback regularly to improve service quality;
  • Collaborating closely with internal teams (Customer Service, Sales, Credit, Supply Chain) and external partners (Logistics providers, Auditors).

The Ideal Candidate:

  • 2-year fixed-term contract (maternity leave cover);
  • Hybrid (3 days on-site, 2 days remote);
  • Good knowledge of SAP;
  • At least 2-3 years of experience in a similar role or in customer service;
  • Good command of English, both verbal and written communication;
  • Strong attention to detail and analytical skills;
  • Strong coordination skills with a proactive approach to problem-solving;
  • Ability to work independently as well as part of a team;
  • Experience with cross-functional collaboration;
  • Intermediate to advanced proficiency in Microsoft Office.

Please apply online with a detailed CV or send in your application to

All suitable candidates will be contacted within 2 weeks. If your profile is not matching the criteria for this role, don't worry, it will be redirected to the consultants managing projects better fitting your expertise.

To join our Republic and be eligible for current or future job openings, please visit and register your full CV in our TalentBase.

All information will be treated as strictly confidential.

PR/025095

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