German Speaking Team Leader for Hospitality Project

4 hours ago

Bucharest, Bucureşti, Romania Cross Border Talents Full time €20,000 - €40,000 per year


We are hiring on behalf of our multinational client company, is a leading BPM, Technology and Digital Services and Solutions Company with a 100% focus on customer experience, operating 19 delivery centers globally, serving premier clients across travel, transportation, and hospitality domains.

Step into the role of Team Leader for German market, where you'll lead a dynamic team of up to 15 Associates dedicated to delivering exceptional customer service across various channels, including email, voice, and chat. Your mission is to ensure our team embodies expertise and consistently provides top-notch service with accuracy and warmth. As the guiding force, you'll offer support, mentorship, and day-to-day management while setting the standard for excellence.

Key Accountabilities:

- Overseeing team operations within a contact center environment, specializing in premium support for leading international airlines, travel, and tourism sectors.

- Leading teams of up to 15 Contact Center representatives, including SMEs or Supervisors, to meet and exceed client expectations and SLAs.

- Coaching agents and Supervisors, fostering teamwork and individual growth.

- Balancing operational KPIs with a people-focused leadership approach, nurturing your team's potential and well-being.

- Engaging with clients and management to propose and implement performance enhancements and process improvements.

- Escalating critical process or client needs while offering strategic solutions.

Working mode: hybrid (2 days on-site, 3 days remotely)Mon - Fri

How You Can Create Influence:

- Mandatory fluency in German (C1 level), with English proficiency required at a B2 level.

- Proven expertise in team management within similar environments, preferably in airlines, travel, or tourism sectors.

- Familiarity with booking software like Galileo or Amadeus is advantageous.

- Ability to thrive in dynamic environments, displaying flexibility and adaptability.

- Strong performance management and reporting skills.

- Independent, solution-oriented, and customer-centric mindset.

- Minimum 2 years' experience as a Supervisor or Team Leader across diverse processes.

Specifications for the working environment:

- Dynamic, young, and diverse environment

- Full equipment provided by the company

- Modern equipped kitchen and lunch area including the latest coffee/tea machines

- Complex facilities for work environment (Subway and all public transportation, local shops, restaurants, and pharmacies)

Please note that this is a long-term contract opportunity.



Package Details

Perks and Benefits:

- Competitive salary package, reflecting your expertise and contributions.

- Meal tickets

- Private medical subscription

- Reimbursement for public transportation subscription

- Bring a Friend Referral Program Consistent rewards for recommendations

- Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance

- Permanent contract with the potential for advancement, providing stability and security.

- Full paid training provided by the company

- Exciting career growth opportunities within a globally renowned organization.

- Engaging projects with leading global brands, offering diverse and rewarding experiences.

- Supportive and collaborative work culture, fostering both personal and professional development.

  • German-Speaking Customer Support Agent

    4 hours ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time 15,000 - 25,000 per year

    We are hiring on behalf of our multinational client company, is a leading BPM, Technology and Digital Services and Solutions Company with a 100% focus on customer experience, operating 19 delivery centers globally, serving premier clients across travel, transportation, and hospitality domains.As a German-speaking Customer Support Agent, you will be a key...

  • Product Owner with German

    3 hours ago

    Bucharest, Bucureşti, Romania Deutsche Bank Full time €60,000 - €120,000 per year

    Join an ambitious transformation initiative that aims to reshape and optimize Private Bank Operations in Germany and other key banking workflow areas.The project introduces next-generation functionalities such as Pattern Detection, Forecasting, Centralized Steering, and Employee Skill Management Systems, enabling the Bank to predict and allocate workloads...

  • German Customer Support Agent in Bucharest

    4 hours ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time €20,000 - €25,000 per year

    Job Opportunity: German Customer Support Agent in BucharestPosition: Customer Support AgentLocation: Bucharest, RomaniaType: Permanent, Hybrid (2 days on-site, 3 days remote)Working Hours: Monday to Friday, 09:00 - 18:00Start Date: ASAPBenefits:Meal tickets (25 RON each)Private medical insuranceTransport reimbursementResponsibilities:Provide excellent...

  • German Speaking Game Presenter Bucharest

    3 hours ago

    Bucharest, Bucureşti, Romania Workster Jobs Full time 15,000 - 25,000 per year

    We are seeking a dynamic and engaging German Speaking Game Presenter for a renowned gaming company, located in Bucharest, Romania. This role presents an exciting opportunity for individuals passionate about gaming and excellent at engaging with audiences. If you are enthusiastic, flexible, and love the world of gaming, this position offers a vibrant and...

  • English - Speaking Games Presenter Team Manager in Bucharets, Romania

    4 hours ago

    Bucharest, Bucureşti, Romania Workster Jobs Full time 30,000 - 60,000 per year

    Are you a fluent English speaker with strong leadership skills and a passion for live games and team management? We are looking for a highly motivated individual to join our Bucharest team as the manager of our English-Speaking Games Presenter group. Join a dynamic, innovative iGaming company, take ownership of a diverse team, and help deliver an...

  • German Speaking Customer Support

    3 hours ago

    Bucharest, Bucureşti, Romania Workster Jobs Full time €15,000 - €25,000 per year

    UniCredit Germany is excited to expand its team by hiring a proactive and detail-oriented German Speaking Customer Support professional. Join a dynamic customer support environment tailored to assist our diverse and valued clients.Main ResponsibilitiesProvide exceptional customer service through phone, email, and chat channels while ensuring a seamless...

  • Remote German speaking Travel Agent in Athens, Greece

    3 hours ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time €12,000 - €18,000 per year

    Cross Border Talents is looking for a German speaking Travel Agent to work remotely in Greece for a Global Leader in the travel industry. Your Role as a Bilingual Customer Advisor:Respond and record consumer inquiries through free phone lines for customers;Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services...

  • German Speaking Business Development Representative

    2 days ago

    Bucharest, Bucureşti, Romania Partao Full time 108,000 - 150,000 per year

    German Speaking Business Development AssociateLocation: Remote | Reporting Hours: CET AlignedAbout PartaoPartao is transforming how agriculture, construction, and heavy machinery industries source essential parts. As a fast-growing B2B and B2C marketplace, we offer competitive pricing, transparent suppliers, and seamless digital ordering. We're building a...

  • German-Speaking Customer Experience Specialist

    4 hours ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time €15,000 - €25,000 per year

    We're trailblazers in revolutionizing customer experiences (CX), harnessing the powerof AI to transform interactions for the world's most innovative brands. Our unique approach combinescutting-edge digital technologies with human intelligence, offering comprehensive CX journeymanagement across the Travel and High-Growth Tech sectors.Position Overview:Join...

  • German-Speaking B2B Sales Agent

    4 days ago

    Bucharest, Bucureşti, Romania Carazo Enterprise SL Full time €18,000 - €24,000 per year

    About the Company:Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world's finest handcrafted cigars to enthusiasts with precision, integrity, and a...