Order Desk Agent

2 weeks ago

Bucharest, Bucureşti, Romania Enea AB Full time €104,000 - €130,878 per year

Are you a detail-driven communicator who thrives in a high-volume setting?

We're on the lookout for an Order Desk Agent to manage the heart of our order workflow-ensuring accuracy, coordination, and customer satisfaction.

You will be part of the Order & Delivery Team located in Bucharest and managed by the Head of Sales Operations.

Key Responsibilities

  • Accurately maintain and update customer records in our CRM and ERP systems
  • Check requirements, qualify incoming sales orders in CRM, and process them promptly into the ERP.
  • Create, update, and follow the order fulfillment within the ERP for sales orders and customer projects
  • Coordinate seamlessly with Sales to confirm order details and resolve discrepancies
  • Prepare, send, and follow up on customer invoices, ensuring timely delivery and resolution of inquiries
  • Assist in revenue recognition processes to support accurate financial reporting
  • Track the order status and contribute to process improvements for efficiency and accuracy

Requirements & Qualifications

  • High school diploma or equivalent; post-secondary education in business, finance, or a related field is a plus.
  • Minimum of 1+ years' experience in order processing, customer support, or a related role.
  • Exceptional attention to detail, with an analytical mindset.
  • Well-developed verbal and written communication skills—clear, polite, and professional.
  • Strong organizational skills and ability to handle multiple tasks in a fast-paced environment
  • Proficiency with Microsoft Office tools and experience using CRM/ERP systems preferred.

What can Enea offer you?
At Enea, we strive to create an environment where you can thrive both professionally and personally. We offer:

  • Flexible hybrid work: A modern work model that supports a healthy work–life balance.
  • Collaborative environment: A dynamic, globally connected team culture that fosters engagement in cybersecurity initiatives and cross-regional projects.
  • Inclusive culture: A diverse and inclusive workplace that values your voice and promotes mutual respect and collaboration.
  • Competitive compensation: A competitive salary package complemented by region-specific benefits.
  • Ongoing learning and career development: Continuous learning opportunities and clearly defined career paths to support your professional growth across the organization.

We would love to learn more about you

Apply today – we review applications on an ongoing basis and may fill the position before the final deadline.

About Enea
We are a global specialist in advanced telecom and cybersecurity software, with a vision to making the world's communications safer and more efficient.

We serve 160+ communication service providers across more than 100 countries, supporting over 30% of the world's mobile subscriptions, with billions relying on our software every day.

Enea is headquartered in Stockholm, Sweden and is listed on NASDAQ Stockholm.

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