Fixed Access Performance Expert
2 weeks ago
About This Role
As a Fixed Access Performance & Benchmarking Expert within the Group Network Fixed Access Engineering function, you will play a pivotal role in driving the stability and performance of Fixed Networks across 10 European markets. You will be responsible for designing and reviewing Key Performance Indicators (KPIs), supporting dashboard creation, and leading benchmarking initiatives. Your work will directly influence customer experience and service quality, while promoting best practices and optimisation across Vodafone's Fixed Access Networks.
Who Are You
You are a highly skilled professional with deep technical expertise in Fixed Access Networks (HFC, FTTH, xDSL, Wholesale). You bring a strong understanding of KPI-driven performance management and are experienced in cloud-based data analysis and automation. You are collaborative, results-oriented, and capable of leading multinational projects. Your ability to communicate effectively with senior stakeholders and cross-functional teams makes you a key contributor to strategic planning and service improvement.
What You Will Do
- Lead root cause analysis of performance degradation across vendor, functionality, and design dimensions
- Coordinate initiatives across EU markets and vendors to resolve network issues and improve customer experience
- Design and review KPIs for Fixed Access Networks, ensuring customer-centric performance delivery
- Develop dashboards and reporting tools for Fixed Access Engineering teams
- Drive automation and data correlation projects with Big Data departments
- Estimate and manage budgets for benchmarking, crowdsourcing, and probe-related projects
- Promote best practices and quality standards across markets
- Report performance insights to senior leadership and quality boards
- Lead optimisation activities and deep dives into network performance
What Skills You Need
- University degree in Telecommunications; MBA is recommended
- 5+ years' experience in a telecommunications operator or organisation managing large heterogeneous Access & IP infrastructures
- Strong knowledge of Fixed Access technologies (HFC, FTTH, xDSL, Wholesale)
- Expertise in KPI-driven performance management and automation
- Proficiency in data visualisation tools (Tableau, Qlik, Power BI) and scripting (Python)
- Project management and stakeholder engagement skills
- Fluent in English
- Strong teamwork and results orientation
What Skills You Will Learn
- Advanced performance optimisation techniques across multinational teams
- Strategic planning and roadmap development for Fixed Access Networks
- Cross-functional collaboration with engineering, commercial, and marketing teams
- Enhanced reporting and presentation skills for senior leadership
- Exposure to cutting-edge benchmarking frameworks and automation tools
About VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
VOIS #BeUnrivalled #CreateTheFuture-
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