Account Manager

2 days ago

Bucharest, Bucureşti, Romania Jobs Hunt Services Full time 2,500 - 60,000 per year

Our client is a software development company with consistent experience in outsourcing and remote staffing. They deliver the perfect combination of technical skills, methodology and high speed delivery techniques to help startups and established companies extend their development teams.

About the role :

  • We are seeking a proactive and relationship-oriented
    Account Manager
    to manage and grow our existing client accounts. Your primary responsibility will be to ensure client satisfaction, foster long-term partnerships, and identify opportunities to expand our services within your assigned accounts. You will be the main point of contact for our clients, acting as a trusted advisor and the voice of the customer within our organization.

Responsibilities :

  1. Client Relationship Management:

  2. Serve as the main point of contact for a portfolio of key client accounts.

  3. Build and maintain strong, long-lasting relationships with client stakeholders, from project managers to C-level executives.

  4. Conduct regular check-ins and business reviews to ensure client satisfaction and alignment with their strategic goals.

  5. Account Growth & Up-selling:

  6. Proactively identify new opportunities for up-selling and cross-selling our services within existing accounts.

  7. Work with clients to understand their evolving needs and propose additional IT talent or project-based solutions.

  8. Develop and execute account growth strategies to increase revenue and profitability.

  9. Coordination & Delivery:

  10. Liaise with the delivery team, technical recruiters, and consultants to ensure services are delivered on time and meet client expectations.

  11. Address and resolve any client issues or escalations in a timely and professional manner.

  12. Act as the client advocate internally, communicating their feedback and requirements to relevant teams.

  13. Reporting & Analysis:

  14. Monitor key account performance metrics, including client satisfaction, utilization rates, and revenue.

  15. Prepare and present regular reports on account status and growth opportunities to management.

What we're looking for :

  • Proven experience as an Account Manager or in a similar client-facing role, preferably within the IT or tech industry.
  • A strong track record of retaining and growing client accounts.
  • Demonstrate understanding of services offerings, ability to differentiate service offerings & models with corresponding pricing policy
  • Strong negotiation skills
  • Big fan of numbers & KPIs
  • Exceptional interpersonal and communication skills.
  • Excellent problem-solving abilities and a proactive approach to client management.
  • Strong organizational skills with a keen attention to detail.
  • Knowledge of IT services, outsourcing, and software development lifecycles is a plus.
  • Full Professional Proficiency in English

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