Business Management Consultant

• Job ID: 61070
• Job Category: Policy, Planning & Research
• Division & Section: Pension, Payroll & Employee Benefits, PPEB Payroll Benefit Systems & Reporting
• Work Location: Metro Hall, 55 John Street
• Job Type & Duration: 3 Permanent Vacancies
• Salary: $103,431.00 to $141,247.00, Wage Grade 7, TM1643 
• Shift Information: Monday - Friday, 35 hours per week 
• Affiliation: Non-Union
• Number of Positions Open: 3
• Posting Period: 19-Nov-2025 to 03-Dec-2025
•  Job Summary:
  

This position has a critical role in supporting the staging and finalizing of payroll, including, but not limited to, the posting to GL, EFT payments, reconciliations, month end and year end processing. It is accountable for the coordination, administration, maintenance and provision of high-quality assurance management information, reports and effective business processes to ensure effective management decision making, planning and control.

This position will act as subject matter management consultant for all matters related to employee life events and transactional support activities with the division of Payroll, Pension and Employee Benefits team (PPEB).  This includes, preparing, calculating, encoding, changes and adjustments (i.e.  Individual salary increases, mat leave top-ups, WSIB top-ups, Benefit premiums, retro pays, terminations, leaves, and recoveries from advances, ROE's etc.). Maintaining knowledge of relevant legislations to ensure compliance:  ESA, CRA, Service Canada, collective agreements and company policies is very important in this role.

The position is expected to assist with a continuous improvement culture amongst the team, identifying process opportunities, quality gaps and participate in implementing new initiatives and programs.  This position requires the breadth and depth of knowledge (technical/products/services/problem resolution) to ensure the consistent delivery of service excellence while achieving/exceeding benchmarks and industry performance measures.

Major Responsibilities:
Implements detailed plans and recommends policies/procedures regarding program specific requirements.Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.Provides strategic and expert advice and planning on workforce management, specifically on time and attendance, performance management, absence management and compliance.Provides quantitative and qualitative analysis including performance measures, results and outcomes.Conducts specialized research such that it takes into account development within the field, corporate policies and practices, applicable program standards, statutes, City Council directives, municipal by-laws, and other government legislation and initiatives.Review business processes and strengthen internal control to prevent errors.  Ensure consistency in all of our business procedures. Enhance internal control to mitigate risk of payroll errors and data integrity.Identify gaps and common errors caused by division and provide training and job aids. Compile complaints and recommendations from divisions and work with them to improve processes. Enhance customer relationship with divisions.Monitors and evaluates in-year expenditure and performance, compared to approved budgets and performance measures, reporting on causes for variances and recommending mitigating strategies.Provides financial and business advice, cost-benefit analyses, trend analyses and risk assessments to the management team in order to contribute to their strategic and operational planning exercises and to enable sound decision-making.Supervises assigned projects and staff, ensuring effective teamwork and communication, high standards of work quality and organization performance and continuous learning.Identifies and develops professional reports and analyses that assist management to comprehend and assess issues and to facilitate decision making regarding financial and resource management.Provides strategic advice and support in areas such as service level agreements, management control tools and reporting, performance measurement, performance data reporting, best practices and program and service review.Researches best practices and incorporates findings into analyses, reporting and business processes as appropriate.Uses risk assessment and management techniques to provide advice and support regarding risk management, control strategies/systems, and sound business practices.Identifies and develops models, frameworks, tools, processes, evaluation mechanisms, resource requirements and training resources that support management decision making and control.Designs and performs data analyses on both qualitative and quantitative initiatives using relevant methodologies and related software applications.Conceptualizes and comprehends potential results and outcomes of policy actions and develops options and recommendations to support decision making.Ensures training and communication to staff are undertaken with respect to new policies and procedures and for monitoring their effectiveness and making revisions as necessary.Develops terms of reference, project objectives and methodologies for reviews and assignments and leads cross-directorate teams to address divisional issues.Coordinates and writes professional briefs and staff reports for presentations to division management, various stakeholders, governing bodies, and City Council.Participates as an effective team member of the division's management staff, undertaking in this capacity such special projects and assignments may be required from time to time.Supports the Manager with the administration of day-to-day functions as required acting on behalf of and in their absence.Key Qualifications:

1. Payroll compliance professional (PCP) designation or working towards this designation is required.   University Degree or College Diploma in a relevant discipline coupled with extensive experience is an additional asset.  
2. Extensive experience in Human Resources and payroll operations in the areas of payroll, benefits, pension, quality assurance management, technical data management and reporting functions with a major public or private sector organization, in a unionized environment.
3. Extensive experience with workforce management, employee scheduling solutions, processes and procedures
4. Considerable experience conducting business process reviews, creating and implementing strategies/processes that support organizational change. 
5. Experience using a variety of software products such as Kronos (UKG) MS Suite, SAP, and Success Factors
6. Experience in providing supervision and work direction, training, guidance and support to staff.
7. An excellent ability to develop and maintain relationships with external stakeholders in the context of complex intergovernmental and/or stakeholder relations.
8. Sound knowledge of organizational policies, procedures and demonstrated core competencies that include customer service, communication, teamwork, accountability, initiative and adaptability.
9. Considerable knowledge of information technology and its application; demonstrated aptitude with data relationships and data interpretation
10. Relevant government legislation knowledge such as Pay Equity, Employment Standards Act, Income Tax Act, Municipal Freedom of Information and Protection of Privacy Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Occupational Health and Safety Act. 
11. Knowledge of payroll systems and practices, collective agreement interpretation and applicable legislation
12. Ability to work collaboratively in a team environment and independently with minimal guidance, set priorities, plan and execute tasks.
13. Ability to work shifts, evenings and weekends and to work additional hours from time to time.
14. Ability to exercise independent judgment and discretion in dealing with sensitive and confidential operational matters.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.

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