Order Handling Service Agent

1 day ago

Bucharest MIN, Romania FLS Global Full time 15,000 - 30,000 per year

As an Order Handling Service Agent, you will manage the full end-to-end order process for our customers across Europe. You will act as the direct point of contact, ensuring smooth order handling, timely delivery, and excellent service to build strong, long-term relationships.

This role requires someone who is adaptable, customer-centric, and highly attentive to detail. You will often work with different stakeholders and situations, so flexibility, problem-solving, and a service-oriented mindset are essential.

Your Responsibilities

  • Manage the end-to-end order process for customers across Europe.

  • Serve as the direct day-to-day contact for customers, providing sales and customer support to ensure order fulfillment and customer satisfaction.

  • Receive and process new customer orders.

  • Prepare and manage documentation (Order Acknowledgements, Purchase Orders to suppliers).

  • Send order confirmations to customers and, when necessary, prepare, send, and track prepayments.

  • Track and expedite orders to ensure on-time delivery.

  • Handle freight arrangements for customers and negotiate with freight forwarders.

  • Review and process incoming non-PO invoices.

  • Collect export and freight documents for VAT reporting.

  • Prepare export and freight documentation for VAT reporting.

  • Create and manage service orders.

  • Verify all conditions and coordinate with Sales/Field Service for invoicing details.

  • Issue invoices to customers.

  • Support unit orders and coordinate handovers with Sales.

  • Collaborate with Project Management for technical assistance regarding drawings, GSNs, and serial numbers.

What We're Looking For

  • A customer-focused mindset, with the ability to build positive and long-term relationships.

  • Strong attention to detail and accuracy in handling documents and orders.

  • Adaptability to changing priorities and the ability to work effectively in a dynamic, growing office environment.

  • Excellent communication and collaboration skills to coordinate with customers, suppliers, and internal teams.

  • A proactive, problem-solving approach with a commitment to delivering results.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit

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