Business Analyst

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we're not joking

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We're a bank with a long history of success that operates as a start-up and we're always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don't just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That's not corporate babble, it's what our people say.

We're looking for a dynamic, business-oriented Business Analyst to join our Product Lab and help turn strategy into scalable, high-quality digital banking capabilities. In this role, you will operate at the intersection of business and technology, shaping requirements, de-risking delivery, and harmonizing processes across teams and countries. You'll partner with Product, Technology, Operations, and Risk/Compliance to design, validate, and launch solutions that are valuable for customers, viable for the business, and compliant by design.

What You'll do:

Key Responsibilities:

Discovery & requirements. Run workshops/interviews with Product Owners, Business Owners and stakeholders to elicit, clarify, and validate business needs; resolve ambiguities and define scope/priorities.

Business analysis & design. Analyze current processes, customer journeys, and market insights; propose target processes and experience flows to support product decisions.

Functional specifications. Translate outcomes into clear user stories, acceptance criteria, and process/data flows; ensure traceability from requirements to delivery.

Feasibility & alignment. Partner with development, UX, compliance, and operations to confirm feasibility, non-functional needs, and alignment with business/technical objectives.

Risk, dependency & impact assessment. Identify cross-product/system/team dependencies and risks; contribute to regulatory and risk assessments for financial products.

Backlog & delivery support. Support the Product Owner for backlog refinement, sprint planning, and in-sprint scope clarification; coordinate with QA and plan/execute UAT.

Documentation & communication. Produce and maintain up-to-date specifications, BRDs, business cases, and stakeholder reporting throughout the lifecycle.

Change control. Incorporate feedback and approved changes; keep artefacts current as the solution evolves.

Vendor/RfP evaluation. Run functional and gap analyses during vendor assessments and RfPs.

Go-live & stabilization. Support cutover and post-implementation stabilization; capture lessons learned and handover materials.

Continuous improvement. Track trends in financial services, embedded finance, and digital banking; recommend incremental and step-change improvements.

Outcome focus. Balance large initiatives and incremental changes with a consistent focus on quality, compliance, and measurable business value.

What you'll need to succeed:

• Bachelor's degree in Business, Finance, IT, or related field;

• Minimum 2 years' experience in business & system analysis on projects and regular changes;

• Experience in financial services, customer-facing digital projects, or retail banking is an advantage;

• Familiar with application servers, integrations, and databases; experienced with banking software specifics (administration, processes, products) is an advantage;

• Experience working in Agile environments and with backlog management tools;

• Strong analytical, problem-solving, and documentation skills;

• Strong computer literacy: Visio (or similar), Jira, Confluence;

• Proven ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment;

• Excellent communication and presentation skills, teamwork, stress-resistance, organizational skills, and initiative;

• Fluency in English, both written and spoken.

What we offer:

• Hybrid work flexibility, competitive compensation, and exposure to cross-market product leadership.

• Get recognition for your work and attitude.

• Become part of a large, friendly and supportive team.

• Get additional private health insurance.

• Stay Chill, Bite into Thrill: Our Fresh Fruits/Ice Cream Program.

• Relax and Recharge: Our Weekly Office Chair Massage.

• Unlock the joy of reading with Bookster – Access a library of inspiration.

• Benefit from 28 days of annual leave – More time for what you love ( 22 vacation days, 5 for exceptional sick leave (no medical note), and 1 for your birthday ).

• Exclusive partner discounts – Enjoy deals tailored just for you.

• A World of Friendly Faces: Join Our Passionate Multinational Team and Talk to 16+ Nationalities at tbi bank .

• Bring Your Furry Bestie: Let's Make Work Pawsome .

Visit our Career Page to learn more about what makes us different.

If this sounds like something you'd be interested in, we'd love to hear from you

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank you confirm that you have read the document named "Information related to personal data processing for job applicants" publicly available on the tbi Career page.

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