German Customer Service Representative(Hybrid)

2 weeks ago

Bucharest, Bucureşti, Romania IGT Solutions Full time €20,000 - €30,000 per year

Key Responsibilities

  • Deliver exemplary customer service via phone calls / email / social media
  • As part of the Contact Center team, manage phone calls /email / social media customer's requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries

Your Profile

  • Excellent speaking and writing skills in German (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
  • Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
  • Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
  • Graduate in any discipline / Under graduates
  • Willingness to search for required information from customer with a strong focus on solving client's requests
  • Proficient in Microsoft Office, Outlook, Social Media
  • Willing to work in a contact center environment with rotational shifts

We Offer

  • Competitive salary package
  • Thorough training enabling all team to perform effectively
  • Career growth opportunities within an international developing team

Job Type: Full-time

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