German-Speaking Customer Service

2 weeks ago

Bucharest, Bucureşti, Romania Umanist NA Full time €2,500 - €3,000 per year

Job Description
Key Accountabilities:

  • Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
  • Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
  • Communicating with customers through various channels in German and English
  • Responding promptly to customer inquiries
  • Maintaining a positive, empathic and professional attitude towards customers at all times
  • Ensure customer satisfaction and provide professional customer support

How You Can Create Influence

  • Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
  • Prior experience in an international airline environment/operations is advantageous but not mandatory.
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
  • Graduates in any discipline or undergraduates are welcome.
  • Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
  • Proficiency in Microsoft Office and Outlook.
  • Willingness to work in a contact center environment. (full time Work from Office)

Skills: german,customer,office,communication,customer service,english

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