Contract Management Specialist with French

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job.

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What will you be doing?

• Communicates all relevant information and ensures Customer's satisfaction regarding the activities in scope

• Deals with and coordinates any order prioritization request with the Customer, to meet expectations

• Processes all the order management/contract management requests in a timely manner and according to the Customer's instructions / procedures

• Action Sales Orders by following step by step processes documented in provided SOPs

• Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)

• Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues

• Ensures that Service Level Agreement is met at individual level

• Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level

• Provide advice our B2B Sales and Service teams on contracts that are outside of the normal processes.

• Ensure non-standard terms and conditions are approved and communicated

• Activation of Service & Lease Contracts

• Manage extension, upgrades and terminations of service contracts

• Invoice generation & dispatch

• Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations

• Provides continuous visibility of the orders / requests backlog situation to the Customer

• Ensures structured and high quality communication with the Customer in relation to issues affecting the orders / requests backlog

• Knows and uses the escalation matrix (both internally and with the Customer)

• Contributes in reaching the defined process parameters and business fundamentals (e.g. internal Key Performance Indicators, Customer's inventory levels, etc.)

• Ensures the consistency between data provided by the Customer and orders / requests details inserted in the order management systems (including other supporting tools used for performing the daily activity)

• Assist with ad-hoc reporting requested by business / Customer

• Looks proactively for enhancements of current activities and contributes with ideas / own activity to the process improvements' definition & implementation

• Manages all non-recurrent requests from management and / or Customer (as per Service Level Agreement)

• Supports switch to upgrades / updates of existing applications / systems

• Manages all quality incidents reported by the Customer

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What is expected of you?

• Foreign languages skills:

o
English
language skills (written, reading and spoken)

o
French
language skills (written, reading and spoken)

• Enterprise Resource Planning system (basic knowledge)

• Contract management systems & tools

• Customer relations management / contract management / supply chain / logistics

• Good analytical & synthesis skills

• Rigorous and accurate working style

• Good working knowledge of MS Office (especially Excel)

• Good Customer relationship capacity

• Basic working knowledge and understanding of Enterprise Resource Planning system

• Good domain knowledge

• 0 – 2 years of previous work experience

• Minimum 1 year experience as contract management / a position of contract specialist associates would be an advantage

Benefits of joining our team:

Competitive salary with an attractive set of social benefits:

• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Winner Circle Points
  (WCP)
  & Long service award
  (LSA)
  platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program
  with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.