Operations Manager Accounts Receivables in GCC Bucharest

Operations Managership
What you do

• Lead and manage a team responsible for policy implementation/ contract management/ customer accounting/ accounts receivables/ dunning.
• Provide training, guidance, and support to team members to ensure high performance.
• Conduct regular performance reviews and set individual and team goals.
• Manage, mentor, and motivate the team.
• Allocate resources, establish goals, and monitor team performance.
• Foster a collaborative and inclusive team culture.

Processes Expertise

• Accurately allocate incoming payments based on the details provided by customers.
• Ensure all payments are recorded correctly and promptly in the system.
• Perform clearing on customer accounts to resolve discrepancies and ensure accurate account balances.
• Facilitate payments and refunds to customers in a timely and accurate manner.
• Ensure compliance with company policies and procedures in all payment transactions.
• Execute timely computation and payment of broker commissions.
• Ensure accuracy and compliance in all broker commission transactions.

Policy Lifecycle Management

• Familiarize oneself with the stages and timelines of the policy lifecycle.
• Align task execution with each stage of the policy lifecycle.
• Collaborate with other teams, such as underwriting and claims, to ensure seamless integration of tasks within the policy lifecycle.

Process Improvement

• Continuously evaluate and enhance contract management processes, templates, and tools.
• Develop and implement best practices to increase efficiency and accuracy.
• Collaborate with cross-functional teams to streamline workflows and ensure smooth contract handover.

Stakeholder Management

• Build and maintain strong relationships with stakeholders, including sales, procurement, legal, and finance teams.
• Collaborate with stakeholders to understand their contract management needs and provide effective solutions.
• Serve as a point of contact for any contract-related queries or escalations.

Reporting And Analysis

• Generate regular reports on contract performance, compliance, and key metrics.
• Conduct data analysis to identify trends, areas for improvement, and cost-saving opportunities.
• Present findings and recommendations to senior management.
• Solid understanding of Data Analytics is necessary, including the ability to implement solutions and optimize processes.

Continuous Improvement

• Stay updated on industry best practices and new technologies.
• Foster a culture of continuous improvement within the team.

What You Bring

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 4 years of experience in contract management/ customer accounting/ accounts receivables or dunning within the insurance or financial services industry.
• Proven leadership and team management experience.
• Strong understanding of accounting principles and practices.
• Proficient in using accounting software (e.g., SAP) and Microsoft Office Suite.
• Excellent attention to detail and organizational skills.
• Exceptional communication and interpersonal skills.
• Ability to work collaboratively in a team environment and demonstrate strong problem-solving skills.

What We Offer

• Dynamic and multinational working environment.
• Opportunity to learn and grow- on the job as well as language or professional training.
• Open company culture, flexible working hours / possibility of working from home.
• A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
• Full time permanent contract.
• Modern and accessible offices.

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#Bucharest
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow.