Customer support agent

We are seeking a dedicated and customer-oriented French-speaking Customer Agent to join our Account Management team in Bucharest. 

The successful candidate will be responsible for managing and supporting our French-speaking home owners, addressing their inquiries, resolving issues, and ensuring a seamless account management experience. 

This role requires excellent communication skills, a strong problem-solving mindset, and the ability to work efficiently in a hybrid environment.

Key Responsibilities:

Home Owner Support: Respond to home owner inquiries via phone, email, and chat in a professional and timely manner. Provide clear and accurate information regarding their property listings, booking processes, and policies.

Account Management: Assist home owners with managing their property listings, updating information, and optimizing their profiles. Ensure all transactions and updates are processed accurately and efficiently.

Issue Resolution: Handle home owner complaints and resolve issues to ensure satisfaction. Work diligently to find solutions that meet the needs of both the home owner and the company.

Documentation: Maintain accurate records of home owner interactions and transactions. Ensure all data is handled confidentially and securely.

Collaboration: Work closely with other team members and departments to ensure a high level of service is provided at all times. Participate in team meetings and training sessions.

Knowledge Update: Stay updated on company policies, services, and accommodation industry trends. Continuously improve your knowledge to better assist clients.

Feedback Management: Collect and relay home owner feedback to improve service quality. Suggest enhancements to current processes and practices based on insights from home owners.

Requirements:

Language Proficiency: Fluency in French and a good command of English.

Education: High school diploma or equivalent; higher education is a plus. Training in customer service or the travel/accommodation industry is highly desirable.

Experience: Candidates must have at least 6 months of experience in the customer support/call-center/hotel & service industry.

Skills:

Communication: Excellent verbal and written communication skills. Ability to convey information clearly and effectively.

Interpersonal Skills: Strong ability to build rapport with home owners and handle difficult situations with tact and professionalism.

Problem-Solving: Strong problem-solving abilities and attention to detail.

Ability to think critically and resolve issues efficiently.

Technical Proficiency: Proficiency in using computers, customer service software, and reservation systems. Ability to quickly learn new tools and technologies.

Organizational Skills: Strong organizational skills and the ability to manage multiple tasks simultaneously. Attention to detail in every aspect of the job.

Adaptability: Ability to adapt to changing policies and procedures. Flexibility to work in a dynamic environment.

What We Offer:

Competitive Compensation: A competitive salary with additional benefits including meal tickets and private medical insurance.

Professional Development: Opportunities for professional growth and development within a dynamic accommodation company. Access to training programs and career advancement opportunities.

Supportive Work Environment: A supportive and dynamic work environment where teamwork and collaboration are valued. An opportunity to work with a diverse and inclusive team.

Employee Well-being: Private medical insurance to ensure your health and well-being. Access to wellness programs and resources.

Interested by this opportunity? Apply now or contact me