Business Operations Specialist

Join our global team of experts 

At Diconium, we do digital business transformation across various industries. As a team member, you will work on projects that generate value from software, data, and AI by delivering strategies and solutions that challenge conventional industry practices and drive technological progress. Together with over 2,300 fellow experts, you enable Fortune 500 firms, global market leaders, and SMEs to maximize the impact of their digital initiatives and achieve digital excellence. In everything we do, we prioritize people and genuine human connections, ensuring a supportive and inclusive work environment. And we give you maximum flexibility thanks to our hybrid workplace. 

Compliance coordination: 

• Guide and work in close collaboration/cooperation with the central Compliance & Integrity (C&I) Team: 

• Support the local implementation of compliance and integrity initiatives.

• Complete and submit all mandatory local reports.

• Serve as the local point of contact for employees on Compliance & Integrity matters, including managing inquiries and facilitating the reporting of potential regulatory violations.

• Support local training and communication activities related to compliance.

• Assist with local monitoring activities and sample checks.

• Review, update, and adapt policies, procedures, and other relevant documentation as needed.

Quality Management System (QMS) support: 

• Preparation: Identify projects relevant to internal audits on a quarterly basis and collect and deliver the required audit-related data.

• Request Handling: Respond to ad hoc information requests and coordinate with relevant internal stakeholders as needed.

• Data Collection: Gather and consolidate data on entity goals, results, and achievements to support management reviews.

• Follow-Up: Address and track any open issues raised during review meetings to ensure continuous improvement.

• Process Documentation: Prepare, document, review, and update processes and procedures in line with QMS standards.

PMO: 

• Provide administrative and operational support to project managers, project teams, management, and clients.

• Serve as the primary point of contact for project managers.

• Support projects holistically from the offer phase through project controlling.

• Manage key project processes, including quotation, project creation, and project maintenance.

• Facilitate the flow of information and communication within projects and accounts.

• Monitor effort and performance to prevent time and budget overruns.

• Coordinate with other departments across all units to consolidate communication and ensure smooth project execution.

• Define, implement, and optimize processes to improve project efficiency.

• Develop and maintain project controlling processes.

• Independently maintain and report actual and target data, including forecasts, with regular updates to Account Management and senior management.

• Introduce and continuously improve project management standards based on best practices.

Capacity management: 

• Ensure effective internal communication on capacity planning with the management team, as well as with internal and external employees.

Technical Skills

• Very good knowledge and practical use of Excel, PowerPoint, Workday (ideally PSA), and SharePoint.

• Data-driven decision-making and ability to derive operational insights.

• Nice to have: experience with Jira, Salesforce, and Confluence.

Experience & Knowledge

• Knowledge in the field of compliance management and compliance topics.

• Experience in cross-functional project management.

• Nice to have: experience with personnel resource planning.

Interpersonal & Leadership Skills

• Strong customer and business orientation.

• Excellent stakeholder management skills.

• Empathy, assertiveness, diplomacy, and strong attention to detail.

• Ability to work effectively in a team and adapt to changing environments.

• Brings intercultural competence and a strong sense of personal responsibility to collaborative work environments.

• Experience in escalation management

• Passion for scaling teams and processes sustainably

Language Skills

• English proficiency at C1 level (spoken and written)

Discover new skills and improve your strengths, adapt your working day to your personal lifestyle, celebrate community, sustainability and diversity. And sweeten your working life with awesome perks and benefits

Professional & Personal Growth: Develop yourself both professionally and personally through training programs, free language courses, competence centers and an active tech community.

Flexible Work-Life Balance: Benefit from hybrid work, workation, flexible hours, parental support and sabbaticals.

Embrace Diversity & Sustainability: Engage in our Sustainability Hub, diverse communities, Diversity Taskforce and after-work activities.

Comprehensive Benefits: Enjoy public transport tickets, job bikes, health offers, supplementary insurances, a pension plan and various discounts.

At Diconium, we value and recognize the unique perspectives and experiences of each individual. With this in mind, we welcome and cherish every single application equally. At the same time, we stand up against any type of discrimination and harassment based on gender, age, skin color, religion, sexual orientation, origin, disability, gender identity and other protected characteristics.
 

If you have any questions, feel free to reach out.

Your contact person is