Operations Specialist
3 days ago
We are seeking a dynamic eCommerce Operations Specialist to manage customer and partner interactions and operational processes within our Samsung eStore ecosystem. This role combines customer care expertise with operational excellence to ensure a seamless end-to-end customer journey. The ideal candidate will handle customer and partner inquiries, support the operational activities of the ecommerce platform and collaborate cross-departmentally to deliver the highest level of service.
In this role your responsibilities will be:
1. Customer Support & Call Center Operations
• Act as first point of contact for pre-sales, sales, and post-sales customer inquiries (product info, order status, returns, complaints etc.) / Main eStore PIC
• Daily monitoring and solving of customer complaints, requests & ANPC cases, together with the CS team
• Provide exceptional customer care through phone, email, and digital channels, ensuring a high level of satisfaction and increase customer loyalty.
• Handle escalated cases, manage dissatisfied customers, and implement reconciliation solutions to ensure positive outcomes.
• Ensure compliance with VOC policies and risk prevention measures
2. Operations
• Monitor and solve orders placed for out of stock products
• Monitor pending orders and communicate with customers in order to finalize order placement
• Manage Hybris issues, together with platform specialist
• Solve invoice related issues, together with Finance department
• Solve delivery issues together with Logistics department
• Returns processing and management (commercial & technical)
For this role you will need:
• Bachelor's degree or equivalent experience in Business, IT, or Customer Service Management.
• 3+ years' experience in eCommerce operations, customer service
• Excellent communication, negotiation, and problem-solving skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Fluent in English; knowledge of other languages is a plus.
• Proactive, analytical, and results-driven mindset.
• Nice to have: experience with project management tools
Who are we:
Samsung Electronics is part of Samsung Group and is the global leader in production and sales of consumer electronics and their core components. Through relentless innovation and discovery, we are transforming the world of televisions, smartphones, home appliances, medical devices, semiconductors and LED solutions. Samsung Electronics employs 207,000 people across 72 countries with annual sales, both in consumers and as well as business to business markets, exceeding US$143 billion. Our goal is opening new possibilities for people everywhere.
Samsung's innovative products and success are the result of the talents work at the organization We, at Samsung, are constantly updating our organizational pathway to success.
-
Commercial Operations Specialist
5 days ago
Bucharest, Bucureşti, Romania Hitachi Full time €30,000 - €60,000 per yearLocation:Warsaw, Masovian, PolandJob ID: R0100873Date Posted: Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Sales, Marketing & Product ManagementJob Schedule: Full timeRemote:NoJob Description:Position: Commercial Operations Specialist (Hybrid/remote)Location: EuropeThe OpportunityWe are currently seeking an experienced Commercial...
-
Operational Risk Specialist
2 weeks ago
Bucharest, Bucureşti, Romania ING Full time €30,000 - €60,000 per yearREQ 26/08/2025Non Financial RiskBoekarest, RoemeniëING HubsDiscover ING Hubs RomaniaING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of - , , .We started out in 2015 as ING's software development hub, then steadily epanded our...
-
Business Operations Specialist
2 weeks ago
Bucharest, Bucureşti, Romania Samsung Electronics Romania Full time 15,000 - 30,000 per yearWe are looking for a new colleague to join our team as a Business Operations Specialist In this role is central to our success, providing essential support across sales operations, tender management, and marketing budget execution.For this role you will need:• Minimum of 3 years of experience in a business administration, sales support or operations...
-
People Operations Specialist
1 week ago
Bucharest, Bucureşti, Romania Paymentology Full time 60,000 - 80,000 per yearAtPaymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries.Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of...
-
Credit Operations Support Specialist
3 days ago
Bucharest, Bucureşti, Romania ProCredit Bank Full time €20,000 - €40,000 per yearIf you meet the following requirements:aEURcUniversity graduate or Student (preferably in the final year), fluent in EnglishaEURcVery organized, able to prioritize your activities to meet deadlines, ensuring timely and accurate delivery of informationaEURcAble to easily integrate in teams, with strong communication and cooperation skillsaEURcWilling to...
-
Trading Operations Specialist
1 week ago
Bucharest, Bucureşti, Romania Superbet Full time 30,000 - 40,000 per yearIt's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.Join our dynamic team as Trading...
-
HR Operations Specialist
1 week ago
Bucharest, Bucureşti, Romania Huawei Full time €25,000 - €50,000 per yearAbout HuaweiHuawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent...
-
HR Operations Specialist
1 week ago
Bucharest, Bucureşti, Romania Huawei Europe Full time €20,000 - €40,000 per yearAbout HuaweiHuawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent...
-
HR Operations Specialist
7 days ago
Bucharest, Bucureşti, Romania Huawei Europe Full time €15,000 - €30,000 per yearAbout Huawei Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent...
-
Procurement & Office Operations Specialist
2 weeks ago
Bucharest, Bucureşti, Romania SIAD Romania Full time 25,000 - 35,000 per yearSIAD Romania, a leading company operating in the production and sale of industrial, food, specialty, and medical gases, is looking for a highly organized and proactive professional to join our team in a hybrid role that combines procurement expertise with administrative coordination. This position plays a key role in ensuring the smooth operation of our...