Partner Support Operations Specialist

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

This is a Fixed Term role for 6 months with possibility to be extended

Location - this role is remote with the opportunity to attend our office in Bucharest on a bi-weekly basis (flexible to attend office more regularly depending on personal circumstance)

About the Role:

Armis seeks an Operations Specialist to drive operational efficiency and assist with daily support to partners. This pivotal role demands a strategic mindset, operational acumen, and a hands-on approach. You'll thrive in a dynamic, innovative environment, leveraging your expertise to deliver results-oriented solutions backed by data-driven insights.

Key Responsibilities:

Operations Support (60%)  

• Own and manage Partner Helpdesk to provide comprehensive daily support to partners and internal teams, addressing a wide range of inquiries including portal access, deal registrations, and program-related matters.
• Manage the partner onboarding program, which involves tasks such as reviewing partner applications, sending partner agreements, and other related activities.
• Assist customer and partner team with operational support such as data hygiene in salesforce 

Performance Reporting and Analytics (40%) 

• Work on adhoc reporting request for team
• Send weekly reports to leaders on team performance 
• Collaborate with the analytics team to create and manage comprehensive reports and dashboards that track partner performance.
• Analyze performance data to identify trends, identify areas for improvement, and uncover opportunities for increased revenue.
• Contribute to the preparation of presentation materials for Quarterly Business Reviews (QBRs) or other leadership presentations, providing insights into partner performance and identifying areas for improvement.

Qualifications

• 1 - 3 years of experience in SaaS companies, preferably working in partner operations, customer operations, sales operations
• Proficiency in CRM (Salesforce), BI tools (Domo, Tableau), and other partner tools such as Crossbeam, Impartner, Gainsight, etc
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with channel partners
• Strong analytical and problem-solving skills
• Bachelor's degree in business, marketing, or a related field

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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