Customer Care Agent with German(Craftsmen Skills)

2 weeks ago

Bucharest, Bucureşti, Romania Allianz Partners Full time €40,000 - €60,000 per year

Craftsmen Support Consultant (German-Speaking)

Are you a skilled trades expert with a passion for problem-solving and customer service? Do you take pride in your craftsmanship and want to use your knowledge to help others? If so, we have the perfect opportunity for you

What You'll Be Doing:

As a
Craftsmen Support Consultant (German-Speaking)
, you'll use your technical expertise in craftsmanship and building maintenance to support our German-speaking clients. You won't just be answering calls—you'll be
providing real solutions, advising customers on repairs, troubleshooting issues, and ensuring quality service
. Your experience in skilled trades will be invaluable in helping customers with their inquiries and ensuring their concerns are handled efficiently.

Your Responsibilities:

  • Hands-On Problem-Solving:
    Guide customers through repair and maintenance processes with expert advice.
  • Complaint Resolution:
    Understand customer issues and ensure swift solutions using your trades knowledge.
  • Quality Assurance:
    Supervise and coordinate specialist teams to uphold high standards.
  • Technical Training:
    Lead training sessions on property insurance law and repair standards.
  • Project Development:
    Contribute to improving repair processes through automation, system enhancements, and new guidelines.

Your Expertise:

  • Completed vocational training in a
    skilled trade
    (e.g., Window Manufacturing, Painting, Plumbing, Carpentry, Electrical Work, Roofing, Glazing, or Sanitary/Heating/Air Conditioning Technology).
  • Extensive knowledge of
    building repair and maintenance
    .
  • Strong
    communication & negotiation skills
    , working well with customers and teams alike.
  • Fluent in
    German
    (spoken and written).
  • Ability to work independently with
    attention to detail
    .
  • Basic
    IT knowledge
    and openness to new technologies.

What We Offer:

At our company, your craftsmanship expertise is
valued and respected
. You'll be working in a dynamic environment where your skills make a real impact. We provide:

  • Specialized training & development programs
    to help you grow.
  • Opportunities for
    career progression
    in a global setting.
  • A strong
    work-life balance
    with flexible arrangements.
  • Comprehensive
    health & wellbeing support
    through our Work Well programs.

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