Junior Customer Service Agent with German

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.

Job role
We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Agent for Back Office and Live Support activities with German language skills. The primary responsibility of this role is to manage live inbound and outbound interactions with the customers and to handle data checks / changes/ requests in the system in a timely and accurate manner, ensuring the highest level of customer satisfaction. This will require effective communication skills, and the ability to provide clear and professional assistance while addressing customer inquiries or concerns.

What Will You Do

• Data Entry: Accurately inputting information into the system according to established
• guidelines and standards.
• Address and Contact Updates: Handling updates to customer contact details, policy
• details and related information.
• Quality Assurance: Ensuring data integrity and consistency by conducting regular checks
• and validations.
• Record Maintenance: Managing records within the master data system, including
• archiving outdated information and updating records as needed.
• Communication: Collaborating in a professional and respectful manner with team
• members or stakeholders to gather or clarify information related to data entry and
• updates.
• Process Improvement: Identifying opportunities to streamline data entry processes and
• improve efficiency.
• Compliance: Adhering to data privacy regulations and company policies regarding data
• management and security.
• These activities will help ensure accurate and up-to-date master data and process flows,
• which is crucial for effective decision-making and operations within an organization.

What You Bring

• Highly motivated team player with a strong customer service mentality, taking ownership and pride in responsibilities and work.
• Keen eye on optimizations and automation opportunities.
• Demonstrated ambition, motivation, and a collaborative approach to teamwork.
• Good communication and interpersonal skills.
• Strong attention to detail, patience and precision in data management.

You have

• Fluency in German, both written and verbal, is essential.
• Good English skills both written and verbal.
• University Studies
• Minimum of 6 months of professional work experience.
• Prior experience in customer support, data entry, back office operations is essential.
• Background in economics, financial, insurance or banking is a plus

What We Offer
We support your well-being
We foster an inclusive and healthy workplace with a flexible hybrid working model:

• Experience access to counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a monthly budget via the Benefit platform, for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts, and many more.
• Prioritize what truly matters with time off for your birthday, extra days off for each year in Allianz (up to 5), days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events.

We invest in your growth
Benefit from an extensive learning curriculum designed to support your career advancement and meet your professional needs, with access to technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms, opportunities to advance your languages skills(German, French, English) and elevate with our leadership Program.

We value you and your work
We acknowledge and recognize your work through performance based-rewards to celebrate your achievements, team and individual recognition programs to celebrate your contributions and internal referral bonuses.

Your personal information, including sensitive data, may be shared with Hiring Managers to assess your suitability as a candidate. Only suitable candidates will be contacted, and all applications are confidential. Allianz Group, a trusted global insurance and asset management company, values employee ambitions and challenges, fostering an empowering environment. We are committed to diversity and inclusion, welcoming applications from all backgrounds, regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. Allianz is an equal opportunity employer, encouraging you to bring your whole self to work.