Technical 2nd Level Support Engineer

Your mission

• Support our customers in the ESM environment Network management
• Act as first contact for technical support, resolving incidents efficiently
• Troubleshoot issues in your solution area, escalating complex cases
• Communicate effectively with customers and partners on issue status and resolution
• Document solutions and contribute to the knowledge base
• Work closely with Cloud, Services, Engineering and other internal teams
• Support process improvements
• Coordinate or escalate major incidents when needed

Your profile

MUST HAVES

• Degree in IT, Computer Science, or related field
• Previous experience from working in the technical support
• Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory and Cloud services (like Microsoft Azure)
• Experience with cloud troubleshooting and ITSM tools (e.g., Matrix42 solutions)
• Familiarity with ITIL principles
• Strong problem-solving and communication skills
• Fluent in English,
  business German will be much appreciated
• Able to manage multiple tasks in a dynamic environment
• "We love customers" -mindset

NICE TO HAVE

• Knowledge of network and Internet technologies and their protocols
• First Knowledge in scripting such as PowerShell
• Experience in ESM support

Why us?

Matrix42
is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration,
Matrix42
helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

As a
Technical 2nd Level Support Engineer
at Matrix42, you'll manage technical incidents and ensure timely resolution for our customers and partners. Specializing in a specific solution area, you'll deliver high-quality support, communicate clearly, and collaborate with internal teams to enhance service experience.

Our Benefits

We could tell you about the great coffee, 25 vacation days, and flexible hours. Or that hybrid and remote work are part of the deal. But honestly? That's just standard.

Here's what makes working with us in Bucharest extra special:

• Work from (almost) anywhere

– Want to change your scenery? Go on a workation and take your job with you.
- Time for growth

– A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
- Extra sick days, no questions asked

– Get 2 paid sick days per year, no doctor's note needed.
- Private medical care

– Covered through

Regina Maria

, because

your health matters.
- Pick your

perk

– Choose what works for you via the

Benefit Online

platform: private pension, meal tickets, travel vouchers, courses, gifts - you name it.
- Work-from-home allowance

– Whether

you're

at your desk or at home,

we've

got you covered. The allowance adjusts based on your time in the office.

Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That's why we regularly connect in the office - whenever it makes sense.

And that's just the beginning. Ask us what else is waiting for you

Your contact person

Send us your application
IN ENGLISH
, including your salary requirements and earliest possible starting date, directly through our online portal via the
"APPLY NOW"
button. If you have any questions, please do not hesitate to contact
Diane Djongoue.
We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.

Application form fieldsAbout us

Our ambition is to be the European choice in service management

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.