Technical Support Analyst

2 weeks ago

Bucharest, Bucureşti, Romania ESP Global Services Full time €30,000 - €40,000 per year
  • Customer Service experience
  • German & English proficiency
  • Great communication skills

Are you comfortable with working night shifts? What does having four consecutive days off sound like? This is an on-site center-based role in Bucharest and requires commitment to 4 days on (2 days from 7am - 7pm, 2 nights from 7pm - 7am), 4 days off, this cycle is repeated.

Responsibilities

  • Manage and process customer tickets, carry out fault diagnosis, and provide 1st Line technical assistance.
  • Identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue.
  • Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to 2nd Line Support or other resolution groups.
  • Ensure the customer or user is kept fully updated.
  • Maintain high standards of customer service at all times to encourage an excellent customer experience.
  • Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket.

Job Requirements

  • Proficient German and English language skills (minimum B2 both)
  • A passion for customer service with great interpersonal skills
  • An understanding of IT fundamentals (we offer full 'on the job' and academic training opportunities for those willing to learn and adapt)
  • A logical approach to problem solving.

What's in to you?

You will continually enhance your skills in diagnosing and fixing hardware and software issues, boosting your technical knowledge across various platforms. Since you will work directly with the end users, this role also enhances your ability to deliver great customer service, balancing technical expertise with empathy and patience.

Benefits:

  • An opportunity to work in a dynamic learning environment.
  • Medlife medical subscription
  • Coffee/tea/snacks at the office
  • We provide unlimited access to free learning and development resources up to the achievement of certification. Our training platform offers a variety of courses such as CompTIA A+, ITIL, Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more.

Who are we: ESP Global Services has been providing customized IT support solutions to businesses around the world for over 30 years. We are expertly managed by a dedicated service team and provide day-to-day support through a team of on-site engineers or responsive guest technicians, service desk coordination of all your IT support requirements or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer's needs.

Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BMC Software Full time €40,000 - €80,000 per year

    Are you a natural problem solver?Are you driven to understand 'why'?Do you find that knowingwhatsomething does is far less interesting than understandinghowit does it?Do you enjoy helping other people to get things going?If you answered 'Yes' to all of the above, and you have a background in Software then you may be just the person we are looking for.As a...

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BMC Software Full time €104,000 - €130,878 per year

    Description and Requirements"At BMC trust is not just a word - it's a way of life"Description And RequirementsHybrid"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to...

  • Senior Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BMC Software Full time €104,000 - €130,878 per year

    Description and Requirements"At BMC trust is not just a word - it's a way of life"Description And RequirementsHybrid"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to...

  • Technical Business Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania Phi Partners Full time €40,000 - €80,000 per year

    We are looking for hands-on and experienced Technical Business Analysts to join us in our Bucharest Centre of Excellence. The Business Analyst can be expected to be responsible for cross-functional business analysis and assisting with the orchestration and delivery of projects with the goal of reducing latency while maintaining 100% reliability.Role and...

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania ESP Global Services Full time €30,000 - €50,000 per year

    Are you comfortable with working night shifts? What does having four consecutive days off sound like? This is an on-site center-based role in Bucharest and requires commitment to 4 days on (2 days from 7am - 7pm, 2 nights from 7pm - 7am), 4 days off, this cycle is repeated. Responsibilities To log all Customer incidents and service requests accurately,...

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania ESP Global Services Full time €3,000 - €5,000 per year

    Are you comfortable with working night shifts? What does having four consecutive days off sound like? This is an on-site center-based role in Bucharest and requires commitment to 4 days on (2 days from 7am - 7pm, 2 nights from 7pm - 7am), 4 days off, this cycle is repeated. Responsibilities To log all Customer incidents and service requests accurately,...

  • Technical Business Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania MRM Full time €104,000 - €130,878 per year

    Job DescriptionAbout the RoleWe are looking for a Business Analyst to join our team on a 3-month contractWe strongly believe that "Ideas power everything", so here you'll find the context where all your initiatives not only will be heard, but really appreciatedThe Business Analyst is one of the main eCommerce consultants in relation with our clients and our...

  • Technical Analyst I

    2 weeks ago

    Bucharest, Bucureşti, Romania Varicent Full time €104,000 - €130,878 per year

    At Varicent, We're Not Just Transforming The Sales Performance Management (SPM) Market—we're Redefining How Organizations Achieve Revenue Success. Our Cutting-edge SaaS Solutions Empower Revenue Leaders Globally To Design Smarter Go-to-market Strategies, Maximize Seller Performance, And Unlock Untapped Potential. Varicent Stands At The Forefront Of...

  • Associate Application Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BlackLine Full time €30,000 - €50,000 per year

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doingAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our...

  • Principal Technical Analyst AI&Automation

    1 hour ago

    Bucharest, Bucureşti, Romania UiPath Full time 120,000 - 180,000 per year

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...