Technical 2nd Level Support Engineer

2 weeks ago

Bucharest, Bucureşti, Romania Matrix42 Full time €4,000 - €6,000 per year
Your mission
• Support our customers in the ESM environment Network management
• Processing of incidents of our customers Recording and processing of IT tickets

• Problem analysis and solution finding

• Administration of user accounts in various applications and devices

• Support of branch offices at home and abroad Your profile MUST HAVES
  • Completed IT training or a comparable qualification in the IT environment
  • (First) professional experience in IT support
  • Confident communication and ability to work in a team
  • Very good knowledge of current Microsoft operating systems, DNS and AD
  • Knowledge of cloud services such as Microsoft Azure
  • Fluency German & English (additional languages will be much appreciated)
NICE TO HAVE
  • Knowledge of network and Internet technologies and their protocols
    •
  • First Knowledge in scripting such as PowerShell
  • Experience in ESM support
Why us? Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

As a 2nd Level Support Engineer at Matrix42, you will join a team of very resourceful engineers responsible for assisting customers in the IT service management (ITSM) environment. The 2nd Level IT support engineer assists both domestic and international clients.

Our Benefits

We could tell you about the great coffee, 25 vacation days, and flexible hours. Or that hybrid and remote work are part of the deal. But honestly? That's just standard.

Here's what makes working with us in Bucharest extra special:

  • Work from (almost) anywhere – Want to change your scenery? Go on a workation and take your job with you.
  • Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
  • Extra sick days, no questions asked – Get 2 paid sick days per year, no doctor's note needed.
  • Private medical care – Covered through Regina Maria, because your health matters.
  • Pick your perk – Choose what works for you via the Benefit Online platform: private pension, meal tickets, travel vouchers, courses, gifts - you name it.
  • Work-from-home allowance – Whether you're at your desk or at home, we've got you covered. The allowance adjusts based on your time in the office.

Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That's why we regularly connect in the office - whenever it makes sense.
And that's just the beginning. Ask us what else is waiting for you

Your contact person Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue.

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
Application form fields About us Our ambition is to be the European choice in service management

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.

  • Technical 2nd Level Support Engineer

    1 week ago

    Bucharest, Bucureşti, Romania Matrix42 Full time €70,000 - €120,000 per year

    Your missionSupport our customers in the ESM environment Network managementAct as first contact for technical support, resolving incidents efficientlyTroubleshoot issues in your solution area, escalating complex casesCommunicate effectively with customers and partners on issue status and resolutionDocument solutions and contribute to the knowledge baseWork...

  • 2nd Line Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania Reconomy Full time €40,000 - €60,000 per year

    Reconomyis an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy.Reconomy is bending the edges of linear business models across the world,...

  • IoT 2nd Line Data Engineer

    2 weeks ago

    Bucharest, Bucureşti, Romania VOIS Full time €104,000 - €130,878 per year

    Your day to day:At VOIS we are a dynamic company building scalable, secure, and high-performance applications.Our team thrives on innovation, collaboration, and continuous learning. We're currently looking for a IoT 2nd Line Data Engineer which will be responsible for the development and maintenance of IT & network systems and complex software solutions,...

  • Junior Voice Core Operations Engineer 2nd Line

    1 week ago

    Bucharest, Bucureşti, Romania Vodafone Full time €45,000 - €55,000 per year

    Your day to day:Preventive and corrective second level troubleshooting ensuring quality, continuity of service and the restoring time for Voice Core Network elements. 2nd Line Operations of Voice Core Platforms in a Multimarket environment.With these activities you will have a great impact on our business:As Junior Specialist, you are responsible for...

  • IT Helpdesk Support Engineer

    5 days ago

    Bucharest, Bucureşti, Romania Beck & Pollitzer Full time €45,000 - €55,000 per year

    Join Beck & Pollitzer – We Move Industries Forward. Help Move Our IT Forward TooWe are Beck & Pollitzer – a global leader in industrial relocation and engineering services with over 30 locations worldwide.Our projects power industries, and our IT infrastructure powers us. We're now looking for a skilled and motivatedIT Helpdesk Support Engineerto ensure...

  • 3rd Line Support

    2 weeks ago

    Bucharest, Bucureşti, Romania Happening Full time €40,000 - €80,000 per year

    As our gaming platform continues to scale across multiple jurisdictions and markets, we are looking for a motivated3rd Line Supportto join our growing technical operations team. This role is crucial in ensuring our product and engineering teams can stay focused on high-value work while you take ownership of day-to-day operational support and light...

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania ESP Global Services Full time €30,000 - €40,000 per year

    Customer Service experienceGerman & English proficiencyGreat communication skillsAre you comfortable with working night shifts? What does having four consecutive days off sound like? This is an on-site center-based role in Bucharest and requires commitment to 4 days on (2 days from 7am - 7pm, 2 nights from 7pm - 7am), 4 days off, this cycle is repeated. ...

  • Junior RAN Ericsson 2nd Line Engineer

    2 weeks ago

    Bucharest, Bucureşti, Romania VodafoneThree Full time 40,000 - 80,000 per year

    Bucuresti, RomaniaJob descriptionRequisition ID267250Date posted08/12/2025Your day to day:Provides specific 2nd Line technical services related to live IT systems of other telecommunications operators, ensures the development, implementation, modification, testing and harmonization of software and hardware solutions of IT systems as well as existing telecom...

  • Support Engineer, Mid Level, CoSS

    2 weeks ago

    Bucharest, Bucureşti, Romania Amazon Full time €40,000 - €80,000 per year

    The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is looking for a passionate,...

  • Support Engineer, Mid Level, CoSS

    2 weeks ago

    Bucharest, Bucureşti, Romania Amazon Full time 40,000 - 60,000 per year

    The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is looking for a passionate,...