VIP Account Manager

24 hours ago

ClujNapoca, Cluj, Romania Solid Stake Full time 40,000 - 60,000 per year

VIP Account Manager will be a single point of contact for all accounts-related activities. They will develop and sustain excellent customer relationships at all levelsand ensure customer satisfaction.

Responsibilities within our team include:

  • Communication with the VIP players through mail, SMS, and chat.
  • Daily gaming experience and deposit activity analysis of the assigned VIP players to identify potential risks of churn and act upon it through predefined processes.
  • Initiate regular proactive contacts via phone and other communication channels to work on keeping the VIP players active while aiming for an increase in the player's lifetime value and long-term retention.
  • Build strong long-term relationships with the VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first-contact resolution on queries/issues.
  • Proposing players eligible for personal promotions ensure a customized experience for the key VIP players.
  • Act as the main point of contact within your clients' organizations

Facing the challenges of the role require:

  • Fluent English speaker - both written and spoken.
  • Communication skills at all levels
  • Excellent client service skills.
  • Time management skills
  • Ability to suggest and help implement improvements to the process
  • Share knowledge among colleagues
  • Achievement and success-driven personality
  • Analytical and reporting skills-a must
  • Previous experience as VIP account manager in iGaming (minimum one year)
  • Experience MS Excel – a must.
  • Experience using Jira & Confluence – an advantage.

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