VIP Account Manager

2 weeks ago

ClujNapoca, Cluj, Romania Solid Stake Full time 40,000 - 60,000 per year

VIP Account Manager will be a single point of contact for all accounts-related activities. They will develop and sustain excellent customer relationships at all levelsand ensure customer satisfaction.

Responsibilities within our team include:

  • Communication with the VIP players through mail, SMS, and chat.
  • Daily gaming experience and deposit activity analysis of the assigned VIP players to identify potential risks of churn and act upon it through predefined processes.
  • Initiate regular proactive contacts via phone and other communication channels to work on keeping the VIP players active while aiming for an increase in the player's lifetime value and long-term retention.
  • Build strong long-term relationships with the VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first-contact resolution on queries/issues.
  • Proposing players eligible for personal promotions ensure a customized experience for the key VIP players.
  • Act as the main point of contact within your clients' organizations

Facing the challenges of the role require:

  • Fluent English speaker - both written and spoken.
  • Communication skills at all levels
  • Excellent client service skills.
  • Time management skills
  • Ability to suggest and help implement improvements to the process
  • Share knowledge among colleagues
  • Achievement and success-driven personality
  • Analytical and reporting skills-a must
  • Previous experience as VIP account manager in iGaming (minimum one year)
  • Experience MS Excel – a must.
  • Experience using Jira & Confluence – an advantage.

  • VIP Account Manager

    2 weeks ago

    Cluj-Napoca, Cluj, Romania SolidStake Full time €40,000 - €60,000 per year

    VIP Account Manager will be a single point of contact for all accounts-related activities. They will develop and sustain excellent customer relationships at all levelsand ensure customer satisfaction.Responsibilities within our team include:• Communication with the VIP players through mail, SMS, and chat. • Daily gaming experience and deposit activity...

  • Crypto Community Manager

    2 weeks ago

    Cluj-Napoca, Cluj, Romania DevHub Full time €30,000 - €50,000 per year

    At DevHub, we blend innovation with passion to lead the Technology and online entertainment industry. As a pioneer in the sector, we are committed to revolutionizing the digital landscape with our next-generation platform. Our mission is to create immersive, engaging, and seamless experiences that captivate and entertain users worldwide. We don't just...

  • Accounts Payable Manager

    5 days ago

    Cluj-Napoca, Cluj, Romania XTENSOS Full time 45,000 - 55,000 per year

    We are seeking an experiencedAccounts Payable Managerto join our dynamic team in the tourism industry. In this role, you will oversee the full accounts payable function, ensuring accuracy, efficiency, and compliance across all vendor transactions. As part of a fast-paced and customer-focused sector, you'll play a key role in supporting smooth financial...

  • Crypto Community Manager

    2 weeks ago

    Cluj-Napoca, Cluj, Romania DevHub Full time €40,000 - €60,000 per year

    At DevHub, we blend innovation with passion to lead the Technology and online entertainment industry. As a pioneer in the sector, we are committed to revolutionizing the digital landscape with our next-generation platform. Our mission is to create immersive, engaging, and seamless experiences that captivate and entertain users worldwide.We don't just believe...

  • Accounts Payable Accountant

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Endava Full time €30,000 - €40,000 per year

    We are urgently seeking an Accounts Payable Accountant to join our finance team at Endava. In this role, you will be responsible for managing the processing of invoices, payments, and expenses, as well as providing support to internal stakeholders. Key Responsibilities:Review and manage invoices within the system for the Endava Group. Create payment...

  • ERP Technical Account Manager

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Yardi Romania Full time 4,000 - 8,000 per year

    Who we are:We area software development companywhere people, passion, and technology come together to shape the future of real estate through our own innovative products.In 2025, we're proudly celebrating 15 years of Yardi Romania in Cluj-NapocaSince opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide....

  • Head of Accounting

    2 weeks ago

    Cluj-Napoca, Cluj, Romania RebelDot Full time 40,000 - 60,000 per year

    Role overview:This is a two-year contract (maternity leave replacement) with potential for extension based on company needs and individual performance.We are seeking a proactive and detail-oriented Head of Accounting to lead our accounting operations during a pivotal growth phase. This role will ensure financial accuracy, compliance, and operational...

  • Sales Account Manager

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Senior Software Full time 6,000 - 12,000 per year

    Senior Software este in cautarea unui Sales Account Manager energic, gata sa ofere consultanta companiilor de top si sa contribuie la transformarea afacerilor lor prin solutii software moderne de management.︉︂︋︆︄︂︍︂︆︄︃︁︁︌︈︂︇︍︈︆︅︊︄︈︌︊︂Ce ne dorim de la tine:Abordare consultativa: Intelegi importanta...

  • Staff Accountant

    2 weeks ago

    Cluj-Napoca, Cluj, Romania New Era Technology Full time €45,000 - €60,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

  • Staff Accountant

    2 weeks ago

    Cluj-Napoca, Cluj, Romania New Era Technology Full time €40,000 - €50,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...