Service Delivery Support

Location:
Bucharest, RO

Date: Oct 1, 2025

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Join our Team

It is an exciting time at Chain IQ and our team in ChainIQ Bucharest are looking for a consultant in Service Delivery Support.

Chain IQ generate value far beyond cost reduction. We transform our client's indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

Role Purpose

The primary purpose is to deliver value-add sourcing services to clients in a structured, professional and consistent manner.

Responsibilities

We are currently seeking a consultant to join the Service Delivery Support Team. The consultant needs to be a dynamic, highly client-focused individual with proven experience within contract review process.

Main responsibilities will include:

• Review of contracts on their quality and accuracy against defined process, data entry into internal and external systems;

• Review of risks, mandatory clauses and annexes to maintain accuracy according to procedures and other relevant information related to contracts.

• Review of the data entered in the system against the signed contracts with our client's suppliers.

• Ad-hoc, 'on demand' and project-based analysis, research, insight provision, logistical and other support for our client's business development, support procurement, sourcing and category management teams and executives. Examples include supplier background checking/profiling, , internal and external documentation preparation and revision, e.g. client proposals and process manuals.

• Ensuring functional KPIs, SLAs, OLAs and other performance objectives are met.

• Supporting the manager and team to provide services alongside onshore functions to ensure optimal use of processes and systems for service delivery in Bucharest.

• Supporting the Service Delivery Support Team Lead or Senior Managers to challenge onshore functions to ensure optimal use of Bucharest-based Service Delivery Support processes, systems and capabilities.

• Any other tasks received from the direct manager or head of department.

Requirements

• 2-3 years proven experience in procurement/banking/contract management or review in a corporate environment with a good understanding of the challenges, processes and requirements of sourcing process.
• very good fluency in English (written and verbal).
• experience with ERP system.

Key Skills

• proactive, result oriented team-player with the ability to work independently.
• ability to respect deadlines and prioritize a busy workload.
• ability to gain credibility with internal stakeholders and persuade people to change and/or adhere to a certain strategic direction is essential.
• high attention to detail and strong organizational skills.
• ability to act quickly.
• confident decision making.
• open to changes and positive attitude .
• positive attitude toward embracing the challenges and changes.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let's shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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