Service Delivery Manager

Your new role and environment.
You will be responsible for managing the evolution of tech-based products. In the context of Digital & Customer Products, these are mobile, web, e-commerce and loyalty products. In the context of the Data Platform team, these are Data Platforms or Data Products. In the context of the Core Retail, these are ERP systems or products created for first line employees. In the context of AdTech or other Platforms, these are again other products.

As a Service Delivery Manager you will also be responsible for developing the product strategy linked to the business objectives, defining a multi brand value-based roadmap, supports the go-to-market required within the brands, and ensures product development delivery, reports out on both business and technical product performance, and ensures the products' support throughout its' lifecycle.

Key Responsibilities Of Your Role.

• Engage in consumer research to discover user needs, identify innovative or transformational product/service opportunities.
• Competitor product analysis to assess market position of own products and the need to improve
• Work with external third parties to assess partnerships and opportunities
• Evaluate opportunities, identified customer needs and feature request from stakeholders based on value (customer impact, feasibility, and viability) partnering cross-functionally as needed.
• Evaluates business value delivered after a product release by performing disciplined post-mortem analysis, ensured data tracking and dashboarding is set up.
• Manages stakeholders in a complex environment across Ahold Delhaize
• Manages stakeholders from regional EBS teams (legal, procurement, H&S) or other regional IT teams and platforms (architecture).
• Communicates on all stages of the product development cycle: Pre-PI, annual planning, intake deadlines, PI-outcomes, release notes, dependency planning
• Coaching and supporting a team of product team members that operate in cross functional teams to ensure that the solution meets relevant standards and other system quality requirements
• Provide direction on how to deal with scope and complexity to increase agility
• Assure requirements meet intake criteria to effectively define workload, feasibility and planning

What's in it for you?
We ask a lot. (We're looking for the best, after all). But we offer a lot, too.

So, what do we have in store for you? We offer flexible hours and a hybrid working model, allowing you to work both from home and at the office. We provide competitive benefits to support health, well-being and your professional growth. This includes: a significant budget on the benefit platform and a yearly bonus. At AD01 we welcome everyone, just the way you are, and encourage individual growth with valuable opportunities and a worldwide across-brand network.

Requirements.
We think you'll be best geared for success if you can meet the following requirements:

• Background in Linux OS
• Customer focus & strong sense of user experience
• Results-oriented Reports out on results, makes proposals to be more efficient or more effective.
• Stakeholder Management: Ability to effectively collaborate with stakeholders and partners across the organization

Has a strong, compelling impact on It goes without saying that so-called 'soft skills' are just as important as their 'hard' cousins. We highly value:

• A getting-things-done mentality
• An insatiable appetite for new knowledge

Apply now
If you're excited to help us grow, then please apply now. If you feel like you might
not
tick all the boxes but have the skills and personality we're looking for, then please also apply now

Got questions? Don't be shy. Ghitulescu Madalina, at , has answers.

For us, diversity means being inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more. We accept everyone for who they are.