Support HLM Technician

2 weeks ago


Bucharest, Bucureşti, Romania Veo Worldwide Services Full time €25,000 - €40,000 per year

Description générale

Vous assurerez le support technique de premier niveau pour l'ensemble du réseau de magasins (équipements informatiques, caisses, outils bureautiques, serveurs), en garantissant une résolution rapide et conforme aux engagements de service (SLA).

Responsabilités principales

· Support aux utilisateurs (solutions de caisse, bureautique, téléphonie, PC, périphériques)

· Surveillance des interfaces magasins / siège, contrôle des bases de données

· Diagnostic et résolution des incidents techniques de niveau 1

· Installation et configuration des équipements

· Gestion des tickets via GLPI, suivi et escalade des cas complexes

· Rédaction et mise à jour de procédures internes

Profil recherché

· Formation supérieure en informatique ou équivalent

· Expérience minimum de 2 ans en support technique, idéalement dans un environnement multi-sites

· Excellente maîtrise du français à l'oral et à l'écrit (niveau C1 minimum)

· Compétences techniques : systèmes (Windows 10, Windows Server), bureautique (Suite Microsoft Office), réseau (notions de diagnostic et connectivité), matériel (postes de travail, imprimantes, téléphones IP), outils (expérience avec un système de ticketing - GLPI ou équivalent)

· Autonomie, rigueur, capacité d'analyse, sens du service et gestion du stress


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