Support Technician

2 weeks ago

Bucharest, Bucureşti, Romania Xensam Full time €25,000 - €40,000 per year

Xensam: Join the Future of SAM
Xensam is the leader in AI-powered, cloud-based Software Asset Management. Our technology gives clarity in complex IT environments, helping every user make smart, data-driven decisions and maximize software ROI.

We're scaling fast and looking for people who want to join the journey. At Xensam, you play a key role in a team built on energy, focus, and positivity. We value experience, but even more, the person behind it.

Together, we build the future of SAM.

About The Role
We are now looking for a customer-focused and collaborative colleague to join our growing team in Romania. You will be working with our technical support team and providing high-quality support to customers worldwide. You will support with testing (QA) of our technical solutions and guide and educate our users on how to best configure and make use of our Software.

Responsibilities

  • Providing technical assistance to customers and end-users.
  • Diagnosing and resolving software-related issues.
  • Communicating effectively with customers.
  • Managing and documenting support tickets.
  • Collaborating with the technical team for issue resolution.
  • Staying updated on Xensam's software products and features.
  • Gathering and relaying customer feedback for product improvement.

Qualifications
We are seeking individuals who are service-oriented problem solvers and have a passion for learning new things. To succeed in this role, we also value the following qualifications:

  • 1+ years of Technical Support experience for a B2B SaaS software.
  • Good basic technical competence.
  • Service-oriented & problem-solving mindset.
  • Effective Google research skills.
  • Proficiency in Windows/Mac/Linux.
  • Excellent communication skills in English.
  • Self-motivated and target-oriented, with a hunger to develop within the company.

Please note: if you have experience in Software Asset Management, you will be prioritized in this recruitment.
What You Get

  • A key role in an exciting international expansion.
  • The opportunity to help build our office in Romania from the ground up.
  • Three days in-office (with remote work on Mondays and Fridays). Office location is Strada Constantin Mille 18, Bucuresti.
  • An opportunity to shape your career growth while contributing to the company's success.
  • A dynamic position embracing "freedom under responsibility".
  • If sales targets are met, all employees enjoy an annual destination trip.
  • Competitive salary and benefits.
  • Other location-specific benefits.

Our values at Xensam
Rebellious
We challenge the norm and act with initiative – always with responsibility.

Humane
We foster a caring, inclusive environment that values diversity and respects individuality.

Harmony
We value balance and create a supportive workplace where people thrive.

As part of our recruitment process, we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.

Xensam is the leading provider of AI-powered Software Asset Management technology. Designed to provide SAM Managers and IT Leaders with valuable data, our platform offers a wealth of features to simplify SAM workloads with built-in automation and advanced functionality. We prioritize ease of use and industry-leading security for both On-premise and Cloud software, putting organizations in total control of their hybrid IT environments.

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