Consumer Relations Representative

Who We Are
We are
a software development company
where people, passion, and technology come together to shape the future of real estate through our own innovative products.

In 2025, we're proudly celebrating 15 years of Yardi Romania in Cluj-Napoca
Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we're connected to a network of over 45 offices and 10,000+ colleagues across the globe.

Our success is driven by a diverse team of more than 1,300 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more.
Think you'd be a great fit? Join #TeamYardi.
Your Impact
Enthusiastic, problem-solver, friendly and professional? We're looking for dedicated Consumer Relations Representatives to be part of our Resident Screening team. Since 2010, our department has been focused on providing our clients with complex background check data regarding potential residents, thus ensuring our clients get the right people in the right properties.

Let's talk income.
The average net income (base salary plus incentive) for this role starts at 3.000 RON and can go up to 5.000 RON, based on your level of experience and the complexity of the calls that you will handle.

Our Business Operations Currently Offer The Following Shifts
05:30 pm - 02:00 am, Monday – Friday
This hybrid role requires working from the office at least once a week, so please take into account that you should be based in or near Cluj-Napoca.
Please submit your application in English.
What You'll Bring Along

• Excellent written and verbal communication skills in English;
• Professional phone skills;
• High attention to detail, patience and strong organizational skills;
• Proficiency in Microsoft Office and Outlook;
• Ability to navigate multiple screens to find the desired information;
• Availability to work afternoon/night shifts;
• Secondary education (high school) with Baccalaureate Diploma.

It Is Considered a Plus

• Customer service experience;
• Experience with the American culture.

What You'll Do

• Deliver a highly professional customer service experience;
• Maintain a high degree of professionalism, availability, dependability, and flexibility;
• Handle calls (~60/day) and online requests in an efficient manner;
• Guide consumers through the resident screening dispute process, beginning with verifying the caller's identity, then explaining the necessary steps in order to resolve their disputes;
• Provide detailed recount of consumer communications and follow up of all inquiries via Yardi's CRM system;
• Understand and comply with the company's resident screening practices, safeguards, policies and legal compliance regulations;
• Escalate unresolved concerns to the Dispute Processing Team and Management.

What you'll enjoy once you become part of the Yardi Romania team:

• A flexible hybrid work setup that blends the best of remote and office life.
• Up to $2,000 per year reimbursed for eligible learning and professional development expenses.
• 40 RON/working day meal tickets (taxable according to current legislation).
• Up to 26 vacation days to recharge your energy, based on tenure.
• Comprehensive private medical insurance (including dental care, physiotherapy & psychotherapy) for you and your dependents.
• Up to 20 days of EU remote work per year, subject to current policy.
• Annual salary review to keep it in line with your performance and industry changes.
• The possibility of a yearly bonus through our profit-sharing program.
• Life insurance for you & global travel insurance for you and your family.
• Currently granting a fixed monthly Work/Life Stipend for your well-being activities.
• Discounts at gyms, restaurants, and other service providers.
• All necessary equipment provided for both home and office setups.
• A modern, central workspace @ The Office in Cluj-Napoca, with an open-air terrace and game rooms to unwind.
• Fresh fruit, snacks, and specialty coffee available daily at the office.
• Engaging office events, themed parties, and team buildings.