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Video Playout Operating Center Intern

2 weeks ago

Bucharest, Bucureşti, Romania SES S.A. Full time 20,000 - 30,000 per year

ROLE DESCRIPTIONYOUR RESPONSIBILITIES
  • Collaborate with the Video team to ensure L1 support, aiming to sustain service uptime with minimal degradation or outages as outlined in the Service Level Agreements (SLA).
  • maintaining communication channels between internal and external stakeholders.
  • Support on documenting, escalating, and reporting all events in a timely and technically appropriate manner.
  • Assist in gathering, organizing, and analyzing large amounts of data with speed and accuracy to effectively resolve issues and ensure high level of customer satisfaction
  • Act as a liaison point for escalations or improvements within the Video IP infrastructure, satellite, platform and IT, depending on the specific domains of the end-to-end service.
YOUR PROFILE
  • Current student in Telecommunications, Information Technology or a relevant area
  • Ability to multitask by managing, tracking, and resolving multiple issues simultaneously
  • Excellent teamwork and cross-functional cooperation
  • Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision
  • Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues
  • Fluency in spoken and written English with additional languages considered an asset
WHAT'S IN IT FOR YOU
  • Flexible working policy
  • Valuable, meaningful cross functional industry hands-on experience
  • A paid internship
  • A range of wellness activities and employee assistance programmes (varies by location)
  • An employer that values all aspects of Diversity and respects every individual's story
GOOD TO KNOW

SES S.A