JIRA Administrator/Developer

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

The Jira Administrator/Developer will join our Service Management Office team, working collaboratively with administrators across 3 global locations in a follow-the-sun model. This role combines technical expertise in Jira administration with development capabilities to enhance our Jira Service Management platform, supporting both external customer service operations and internal teams.

OPPORTUNITIES

• You will administer and maintain Jira Cloud instances, prioritizing operational stability and user support
• You will develop custom applications using Atlassian Forge with both UI Kit and Custom UI (ReactJS)
• You will configure and optimize Jira Service Management for external customer service desk and internal team workflows
• You will manage Jira Assets for comprehensive IT asset and configuration management
• You will create and maintain complex automation rules using Jira Automation
• You will develop REST API integrations to connect Jira with other business systems
• You will collaborate with regional administrators to ensure 24/7 service continuity
• You will support service and operations teams with technical guidance and troubleshooting
• You will implement security best practices and maintaining compliance standards
• You will document technical solutions and creating user guides
• You will lead technical initiatives that directly impact customer satisfaction and operational efficiency
  You will collaborate with a global team of experts in a follow-the-sun support model

SKILLS

• You should have 5+ years of experience in a senior development role
• You should have 3+ years of hands-on experience with Jira administration and configuration
• You should have proven expertise in Atlassian Forge development using both UI Kit and Custom UI
• You should have strong ReactJS development skills for building custom user interfaces
• You should have experience with Jira Service Management in a customer-facing environment
• You should have proficiency in REST API integration
• You should have experience with Jira Assets configuration and management
• You should have understanding of ITSM/ITIL principles and best practices
• You should have advanced knowledge of Jira Cloud platform, including JQL, workflows, schemes, and permissions
• You should have excellent problem-solving and analytical skills
  You should be self-motivated with ability to work independently in a distributed team environment

VALUES

• Care about user experience and service quality to ensure stable, effective Jira solutions.
• Commit to excellence in development and administration with accountability and precision.
• Collaborate across global teams to maintain 24/7 service continuity and shared success.
• Challenge limitations through innovation, automation, and continuous platform improvement.

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development