Project Coordinator

5 days ago

Iasi, Iaşi, Romania SCC Services Romania Full time

The
Project Coordinator
will oversee the end‑to‑end demand process, with a particular focus on Smart Requests (RFS Lite), ensuring all tasks are accurately tracked and progressed. The role supports project setup and delivery through requirements gathering, resource coordination, documentation review, and planning activities.

Fixed Term Contract: 12 months

Duties and Responsibilities:


• Management of the demand process with a focus on Smart Requests (/RFS Lite) keeping track of the tasks progress every step of the way.


• Assist with project requirements, resources allocation, review of documentation and proposed plan in setting up, undertaking and handling project work. Subset of activities include:

  • Logging demands coming into a shared mailbox into ServiceNow.
  • Engaging with Customer and BAU Teams to gather requirements or any missing information.
  • Ensuring alignment of SDM or Account Manager.
  • Managing & Prioritising Small Works Demand to maintain KPIs & targets.
  • Identifying the technical teams needed to undertake the appropriate scoped projects tasks.
  • Tracking the progress and quality of the work performed by technical teams within projects.
  • Communicating with PMs and SDMs to report on project status, management of timelines, schedule, resources and effort.
  • Identifying, analysing, prioritizing, mitigating and communicating project risks.
  • Monitoring for unassigned demands, breaches and escalating/ chasing internal teams and customers for updates.
  • Raising internal and customer quotes as well as Resource Requests as a tracking system for the project work revenue.
  • Chasing Ops Resources to complete tasks.
  • Obtaining requester/engineer confirmation to closing the Demand with relevant closure code, input mandatory information into the toolset, inform scheduler work is completed, update demand in Service Now and Quote log).
  • Handling financial aspects of the project and resolving related queries.


• Additionally, you'll have to:

  • Collaborate with subject matter experts all through the organization to gather business needs required to attain project goals.
  • Ensure transparent communication between project and distributed services teams within the company.
  • Act as an escalation point for any of the teams involved or affected by project work.
  • Report on projects' status of development and finances to management.


• Tools used:

  • Service Now
  • Microsoft Dynamics 365
  • Microsoft Excel, Outlook, Teams etc

Requirements:

  • Excellent English in both writing and speaking (C1 English Level).
  • Strong Microsoft Office skills; able to manipulate data in Excel spreadsheets.
  • Ability to manage multiple tasks in an accurate and timely manner, often against deadlines.
  • Highly organised, self-motivated, and able to work on own initiative and without supervision.
  • Diligent, with attention to detail.
  • Skilled in translating and communicating business requirements, service requirements, and specifications to varying levels of audiences.
  • Able to understand technical requirements for a project in order to best assign Technology SMEs to the respective project.
  • Ability to study and grasp high level concepts on different technology.
  • Great planning skills to keep track of project resources and ensure a realistic timetable is allocated to project activities.
  • Basic Windows Server and Virtualization understanding is preferred.

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