Customer Service Coordinator

7 days ago

Iasi, Iaşi, Romania Potentiam Ltd Full time

What you'll be doing?

You'll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.

You'll act as the first point of contact and provide high quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.

Key Responsibilities:

  • Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA's;
  • Work with internal and external stakeholders and learners to deliver our services and programmes;
  • Timely and successful completion of all required documentation in-line with regulations/governance;
  • Deliver high levels of customer service to assist the wider team;
  • Plan and organise own workload and coordination of related activities;
  • Maintain strong relationships with members of the client team;
  • Raise issues that risk project delivery and/or agreed costs and timescales;
  • Escalate risks to ensure appropriate action is taken to mitigate them.

Competencies:

  • Customer service and effective communication;
  • Team working and building relationships;
  • Accuracy and data integrity;
  • High standard of literacy and numeracy;
  • Methodical and accurate with a proven ability to focus on detail;
  • Results-focused – dynamic, decision-making, efficient, and effective;
  • Proven organisational and planning skills;
  • Drive and determination.

Experience:

  • Experience of using IT systems e.g. Client Relationships Management is desirable;
  • Working to defined deadlines where high levels of accuracy are required;
  • Experience within a highly client-centric environment, servicing a wide range of offerings;
  • Working to tight deadlines where high levels of accuracy.

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