Process Improvement Manager OTC

2 weeks ago

Bucharest, Bucureşti, Romania Molson Coors GBS Full time 40,000 - 60,000 per year

Already an employee? You must apply through our internal portal: click here

Process Improvement Manager OTC (determined contract)
Date: Aug 27, 2025

Location:

Bucharest, RO

Company: MolsonCoors_GBSRomania

Requisition ID:
35919

Molson Coors is a leading brewer with 18,000+ employees, 30+ breweries and 130+ beer brands, consumed in more than 50 countries. Our GBS history in Romania started in 2017, when Molson Coors Global Business Services was established in Bucharest, and since then we have become a 650 people strong organization and growing continuously.

Determined contract (2 years)
This role will work with the business units, BPE, PMO, IT/HRIS and GBS teams across centers to develop and deploy improved operational performance across Order to Cash processes in scope for GBS. Addition to that, the role will develop an effective continuous improvement program across GBS Order to Cash teams, to enable a frictionless, cost effective delivery model and improved user experience for all services rendered.

Key Responsibilities

  • Develop KPI's, reporting standards and process monitoring tools as needed
  • Contribute to improvement of the process control environment looking at escalations, issues and audit findings and proposing remediation plans and new /enhanced controls where required
  • Partner with business and process owners on broader end to end standardization initiatives and lead process standardization and harmonization for services contracted
  • Drive GBS Order to Cash continuous improvement agenda (efficiency, quality, compliance) and lead specific continuous improvement projects within the tower
  • Contribute to technology deployments and tool implementations and act as SPOC for new process implementations/changes/migrations
  • Comply with Molson Coors human resources policies and practices to retain employees, evaluate performance, motivate, and grow talent
  • Hold meetings to review individual and team performance

Skills & Relevant Work Experience

  • Strong Order to Cash process knowledge and experience on business processes management & process mapping
  • Experience leading improvement and transformational projects and working / implementing SAP, Workflows, other industry specific technology
  • Strong change management and influencing skills
  • Strong presentation and communication skills and Advanced English Language level (B2 and above)
  • People management/project management experience
  • Experience with SSC/GBS/BPO/Big4 environment

Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail .

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