Order-to-Cash Global Process Owner

1 week ago

Bucharest, Bucureşti, Romania Sales Consulting Full time 90,000 - 120,000 per year

Role description:


• Refine the operating model and ensure that it includes vision/strategy, governance, service delivery framework and a global standard process


• Support operational business units in creating and adopting global best practice in working capital management on billing and collection activities


• Lead and improve process and technology design and enablement including, but not limited to, Artificial Intelligence / Robotics. Significant contributor to the development of the ABC billing and collections platforms.


• Improve integrity of the tower process and increase process reliability through improved cross functional alignment.


• Design and implement health metrics and KPIs to monitor the process and systems; map these against industry best practice. Improve management and control over the entire end to end process, removing redundant and focusing on added value activities


• Drive business transformation initiatives focused on improving the employee experience and standardization and automation of processes


• Drive a culture of constant improvement; Identify and implement initiatives in order in increase business-wide effectiveness and efficiency


• Enhance controls that maximize efficiency while keeping teams operationally compliant


• Collaborate with key stakeholders including but not limited to Geography CFO's Regional Working Capital Managers, Treasury, Operational and Client Managers, Project Managers, IT, Controls and Finance


• Working with key stakeholders to drive tangible financial improvement for the Enterprise to include, but not limited to, DSO reduction, Operating Cash Flow improvement and credit risk mitigation.


• Work with communication and change management teams to build effective plans when required.

Key deliveries include:


• Work with Working Capital Managers to reduced global DSO.


• Implement policy and processes to detect, monitor and mitigate credit risk across the Enterprise.


• Ensure appropriate BCP program is developed and implemented.

Qualifications:


• Bachelor's degree in Accounting or related discipline; CPA required


• 10+ years of experience in a Shared Services or Global Business Services (GBS) environment, with exposure to multi-functional operations


• Proven background in Order-to-Cash (OTC) processes, including billing, collections, and cash applications


• Strong track record in end-to-end process management and driving operational efficiency across geographies


• Experience leading transformation projects, with focus on process improvement, standardization, and automation


• Solid financial and business acumen, with ability to interpret data and translate it into strategic actions


• Demonstrated ability to manage multiple priorities and deliver under pressure in fast-paced environments


• Skilled in stakeholder engagement, with the ability to influence and align cross-functional teams and leadership


• Strong project leadership and change management capabilities


• Excellent communication and interpersonal skills, with the ability to present clearly and persuasively


• Proven experience applying Continuous Improvement methodologies such as Lean, Six Sigma, or similar in a global environment

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