People Services Process Improvement Specialist

The People Services Process Improvement Specialist will support the continuous improvement of HR People Services (HRPS) processes by improving how information is shared, documented, and accessed across the global HRPS function. The role will focus on establishing and maintaining effective knowledge-sharing frameworks, managing internal HR SharePoint sites, and exploring innovative technologies—including AI—to improve HR operational efficiency.

This role works closely with the Head of Global People Services Processes and collaborates with various HR functions (HRIS, HRIT, Rewards, etc.) to drive process improvements and support strategic initiatives.

About HR
Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.

Key Responsibilities
Job Overview

• Knowledge Management: Establish and maintain internal knowledge bases and documentation libraries to support HRPS operations and ensure consistent access to accurate information.
• Information Sharing: Identify and implement opportunities to streamline how HR information is shared across teams, enabling more effective and efficient HR work.
• Technology Enablement: Pioneer the use of AI and other emerging technologies to enhance HRPS processes, knowledge management, and internal collaboration.
• SharePoint Management: Own and manage relevant internal HR SharePoint sites, ensuring content is up-to-date, well-organized, and aligned with HRPS needs.
• Collaboration: Work closely with HRIS, HRIT, Rewards, and other HR functions to support improvement initiatives and ensure alignment across systems and processes.
• Support to Process Owner: Provide operational and strategic support to the Head of Global People Services Processes in driving global process improvement initiatives.
• Documentation Standards: Ensure consistency and quality in HRPS documentation, including templates, guides, and process maps.
• Continuous Improvement: Contribute to a culture of continuous improvement by identifying inefficiencies and proposing practical solutions.

Skills & Experience

• Proven experience in Human Resources, Business Administration, Information Management, or a related field.
• Fluent in English, both written and spoken.
• Very good communication and writing skills
• Advanced user of Microsoft 365 tools, especially SharePoint, Teams, and similar.
• Strong organizational skills, attention to detail, and reliability.
• Proactive and curious mindset, with a keen interest in exploring new technologies, capabilities of various artificial intelligence (AI) and other digital tools.
• Ability to work independently and collaboratively in a global, cross-functional environment.
• Key competencies: Digital Literacy, Process Orientation, Collaboration, Continuous Improvement, Communication.

Life at RWS
Life at RWS
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If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us:
to partner
, putting clients fist and winning together
, to pioneer
, innovating fearlessly and leading with vision and courage,
to progress
, aiming high and growing through actions and
to deliver
, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI
and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies:
RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.