Product Expert Manager

This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.What will your story be? Apply nowLearn more: Please apply by 7 October 2025Product Expert Manager - BTS Global Consumer Care SolutionsThe Product Expert Manager - BTS Global Consumer Care Solutions is a strategic position sitting in HQ, responsible for supporting the global Consumer Care Digital Platform's evolution and rollouts of technology capabilities. The role sits in JTI's Digital & IT, Global Consumer Care Solutions team, which serves the Marketing & Sales Global Consumer Care function by owning and delivering the Consumer Care Platform used by JTI Markets to provide support for Reduced Risk Products brands.The Product Expert Manager is the D&IT product manager, deployment plan owner, governance, and rollout efforts coordinator for technology capabilities related to Consumer Care capabilities. The role liaises with several JTI teams, such as D&IT, Marketing & Sales, and Markets, and is responsible for delivering digital solutions in line with D&IT guidelines and the business's strategic roadmap. They are the single point of contact and are responsible for coordinating the efforts of all D&IT teams involved, such as development teams, enterprise architecture, data, IT security, network, and communications, etc.PositionProduct ManagementDefine and manage the GCC platform's roadmap, requirements, and features backlog, prioritizing feature development in close collaboration with the GCC Business OwnersDrive Agile delivery ceremonies, requirement collection, and solutions' designOversee the development of new features, software integration, and configuration management within the GCC Platform, adhering to industry standards, best practices, and JTI's business and technology strategyProject ManagementLeading and delivering IT projects, and owning implementation plans for new digital consumer care capabilitiesRolloutsLead the roll-out of the GCC Capabilities in JTI RRP Markets, coordinating teams to deliver projects within the overall GCC Platform Program.Ensure timely delivery of technical capabilities, guided by ServiceNow Delivery Center (SNDC) standards and JTI's quality benchmarksVendor ManagementManage external consultants, ensuring alignment with project goals and budget constraintsBuild and nurture productive relationships with technology vendors to identify fitting technical solutions aligned with Business and D&IT objectivesRequirementsDegree in engineering, computer science, or related discipline, and/or degree in Business ManagementFluent English (Written and spoken)Strong project management skills and proven experience (7-10 years) in the delivery of digital technology projects/solutions, working with business and IT developers7- 10 years' experience as product manager/business analyst/solution owner/project manager for IT or digital systemsExperience working in Agile environments, delivering digital technology solutionsExcellent communication and coordination abilities, and the ability to successfully lead technical discussions with both business and IT teamsAbility to work collaboratively with various teams and stakeholders to ensure the successful delivery of projects within time, scope, and budgetUnderstanding of consumer care, or customer care, or consumer experience digital cloud systems, possibly including knowledge of ServiceNow or other CRM/CX cloud solutionsBeing able to travel internationally occasionallyWhat To ExpectExpect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.Are you ready to join us? Build your success story at JTI. Apply nowNext StepsAfter applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.