Professional Services Lead

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dynamic Professional Services Lead (Central and South-Eastern Europe) to join our fast-growing Digital Services business team.

In this role, you will be responsible for leading a unified team of consultants, functional architects, and program managers focused on creating compelling, high-value digital solutions within the Central and South-Eastern Europe (CSE) region. You will play a critical role in enhancing our customer-centric culture to support our high-growth Digital Services business by leading all aspects of consulting, solution architecture, and client implementations.

This role requires close collaboration with Sales and Operations teams to ensure we solution high-value, differentiated, and deliverable solutions, ultimately driving high-quality, timely, and profitable implementations that deliver a strong return on investment (ROI) for our clients.

What You'll Do (Core Responsibilities)
In this role, you will:

• Lead the Professional Services consulting, solution, and program management teams to drive our transformation into a consulting-led, growth-oriented services business within the CSE region, setting and driving key performance indicators (KPIs) to meet sales and financial targets.

• Partner closely with Sales and Account Management to understand client needs and implement scalable growth strategies that identify and drive expansion opportunities within the customer base.

• Ensure the timely, efficient, and quality implementation of our Software (SW) solutions and technology-enabled managed services by proactively managing project timelines, budgets, and resources.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Extensive experience leading, managing, and scaling high-performing Professional Services organizations, ideally focused on high-growth Software as a Service (SaaS) environments and international expansion.

• Strong knowledge of end-to-end technical design through implementation of complex SaaS and technology-enabled managed services leveraging cloud-based services platforms.

• Proven ability to effectively articulate and educate on business, technical, and architectural concepts to a variety of audiences, including C-Level stakeholders, demonstrating strong executive presence and influencing skills.

• Experience in Enterprise Content Management (ECM), Intelligent Document Processing (IDP), Business Process Management (BPM), or Business Process Outsourcing (BPO) industries is preferred, along with relevant industry certifications.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with the experience.

• Flexible work options/alternative work options to support work–life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.