Front Office/ Asisstant Manager

2 weeks ago

Oradea, Bihor, Romania Giorgiana Butariu Full time 2,500 - 3,000 per year

I am looking for a Front Office/ Assistant Manager for a publishing house located in Oradea.

Requirements

 Strong communication and customer relationship skills.

 Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

 Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously.

 Previous experience in customer care, sales support, back office, or administration is an

advantage.

 Familiarity with invoicing, inventory systems, or e-commerce platforms is a plus.

 Proactive, reliable, and eager to grow into broader responsibilities

Key Responsibilities:

 Maintain excellent communication and relationships with customers (via phone, email, messages).

 Provide product presentations, explain campaigns, handle customer orders, payments, and issue

resolution.

 Manage new customer account opening requests.

 Provides samples, catalogs, and promotional materials for clients.

 Coordinate shipments of catalogs, samples, and products with couriers.

 Ensure professional representation of the company in customer interactions (front-line support).

 Draft contracts, annexes, offers, and promotions (product listings, prices, listing dates, special

offers).

 Process and confirm customer orders in the CRM system, ensuring accuracy and timely delivery.

 Draft meeting minutes and goods reception reports (e.g., missing, damaged, or extra items) and

follow up.

 Prepare monthly accounting files and deliver to the accounting department.

 Generate sales reports and provide insights to management.

 Manage the online store operations:

o Upload new products and technical sheets.

o Update prices and special offers.

o Confirm online orders and ensure timely follow-up with clients.

 Handle invoicing and inventory management (incoming and outgoing goods).

 Provide administrative and operational support to management as required.

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