Chat Customer Support Representative

19 hours ago

ClujNapoca, Cluj, Romania Cross Border Talents Full time €80,000 - €120,000 per year


Join Our Team as a Slovak-Speaking Chat Customer Support Representative in Cluj-Napoca

Location: Cluj-Napoca, Romania
Type: Full-Time
Compensation: Competitive Base Salary + Monthly Performance Bonuses

Whats in It for You?

Imagine starting each day in the heart of Cluj-Napoca, working in a fast-paced, innovative environment where your ideas are valued, and you make a real impact on customer satisfaction. From an attractive salary and performance bonuses to perks like private medical insurance and Gympass membership, this role brings together opportunity, security, and a dynamic workplace.

Your Role as a Chat Customer Support Representative

As our new Chat Customer Support Representative, youll be the friendly, professional voice that customers rely on for help and advice. Youll communicate through chat, email, and tickets to assist with product-related issues, oversee customer orders, and ensure that every interaction leaves customers feeling valued.

Day-to-Day Responsibilities:

Connect with customers through live chat, email, and ticket systems to resolve inquiries quickly and efficiently.
Manage and process customer orders, providing updates along the way.
Address complaints with empathy, finding solutions that ensure customer satisfaction.
Keep customer records current and accurate in our databases.
Escalate complex cases to the right team, ensuring seamless support.

Is This You?

Language Proficiency: Fluent in Slovak (C1 level) and conversational English (B2). Knowledge of Croatian or Slovenian is a great bonus
Experience: A college degree or relevant customer service experience is preferred.
Tech-Savvy: Comfortable with MS Office and ticketing software.
Customer-Focused: You bring a positive, solutions-oriented approach to every interaction.
Organized Problem Solver: You thrive under pressure, stay organized, and enjoy overcoming challenges.
Bonus Skills: Experience with customer satisfaction metrics or loyalty programs is an asset

Why You'll Love Working Here

Flexible Shifts: Rotating shifts with options between 9 AM - 6 PM and 3:30 PM - 11:30 PM for work-life balance.
Welcome Bonus: Kick off your journey with a 250 EUR sign-on bonus, added to your first three salaries
Performance Bonuses: Earn up to 150 EUR monthly for top performance.
Six Months of Accommodation: We'll help you settle in with up to 6 months of free housing and cover transportation costs for all shifts.
Paid Time Off: 20 days to start, plus an extra day each year after your first.
Perks & Benefits: Meal tickets, private medical insurance, Gympass membership, and more.
Professional Growth: Enjoy paid training, internal promotion opportunities, and the stability of a permanent contract.

If you're fluent in Slovak and ready to build a rewarding career with a team that values growth, innovation, and customer satisfaction, we'd love to hear from you

Apply today and take the first step toward an exciting future in Cluj-Napoca


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