Service Desk

2 weeks ago

Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €2,000 - €3,000 per year

Who we are 

We are looking for new members in our Service Desk Support Team

Our Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office).

With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.

What you'll be doing    

  • Acting as main contact for incidents and/or service requests     
  • Solving incidents following existing documentation      
  • Call Handling (inbound and outbound calls)    
  • Performing qualified registration of incidents and service requests  
  • Providing accurate information to other infrastructure support teams (2nd level support) 
  • End-to-end tracking of tickets
  • Monitoring the availability and error messages of IT systems and applications
  • Monitoring of services and transactions
  • Monitoring of certificates, job chains and monitoring of selected mailboxes     

What you'll bring along     

  • Bachelor's degree in technical/non-technical fields would be nice to have
  • Minimum 1-3 years of experience in customer support or call centers
  • Strong problem solving and research skills     
  • Promptitude, proactivity and customer-oriented mindset     
  • An ITIL qualification is preferable but not essential    
  • Excellent command of both spoken and written German and English

  • Service Desk Trainee

    2 weeks ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €2,500 - €3,500 per year

    Project OverviewWe are looking for new members in our Service Desk Support TeamOur Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments (Mainframe Host, SAP, Web based financial and logistics applications).With its headquarters in Wolfsburg (Germany), the client is one of...

  • Front Desk Manager

    3 hours ago

    Sibiu, Sibiu, Romania ISSA ESTATE Full time 18,000 - 25,000 per year

    Role DescriptionThis is a full-time on-site role for a Front Desk Manager based in Sibiu, Romania. The Front Desk Manager will oversee receptionist duties, manage reservations, and ensure customer satisfaction. Daily tasks include greeting and assisting guests, handling inquiries, coordinating with other departments, and maintaining a high level of customer...

  • System Administrator System Administrator

    2 weeks ago

    Sibiu, Sibiu, Romania erstegro01P2 Full time €2,000 - €3,000 per year

    About our team BCR is the place where you learn, grow, and contribute to shaping the future of banking. We are recognized as a school of excellence in banking, a top employer in the banking sector, and a team open to learning, where every colleague feels noticed and valued.We are an organization that values people and supports them in having a life that...

  • System Administrator

    2 weeks ago

    Sibiu, Sibiu, Romania BCR Full time €2,000 - €4,000 per year

    About our teamBCR is the place where you learn, grow, and contribute to shaping the future of banking. We are recognized as a school of excellence in banking, a top employer in the banking sector, and a team open to learning, where every colleague feels noticed and valued.We are an organization that values people and supports them in having a life that...

  • System Administrator

    2 weeks ago

    Sibiu, Sibiu, Romania BANCA COMERCIALA ROMANA Full time 20,000 - 30,000 per year

    Localitate: SibiuDurata Contract: NedeterminatDomeniu: ITAbout our teamBCR is the place where you learn, grow, and contribute to shaping the future of banking. We are recognized as a school of excellence in banking, a top employer in the banking sector, and a team open to learning, where every colleague feels noticed and valued.We are an organization that...

  • Operations Supervisor with German

    5 days ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €45,000 - €55,000 per year

    Who we areThe Service Lead is focused on ensuring the seamless operation, reliability, and performance of critical business applications while driving continuous improvement and efficiency in application operations. The Service Lead will collaborate closely with cross-functional teams to align application services with business goals and user needs.What...