Customer Care Expert

2 weeks ago

Bucharest, Bucureşti, Romania tbi bank Full time 30,000 - 40,000 per year

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we're not joking

We, at
tbi
, have been one the most profitable banks for years and we are growing at a fast pace. We're a bank with a long history of success that operates as a start-up and we're always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our
people
. Our team is made up of
brave, passionate and caring
people who don't just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend
tbi
as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That's not corporate babble, it's what our people say.

What You'll do:

  • You'll be responsible for the bank's online deposits portfolio,
  • Take care of the savings needs of both our existing and new customers,
  • Assure our customers get the best possible experience during the onboarding process,
  • Make sure that our customer's voice is heard through collecting and analyzing their feedback,
  • Suggest ways to improve and further develop our deposits solution,
  • Report regularly the undoubtably great results of your work.

What you'll need to succeed:

  • we'd expect you to be a very good communicator,
  • have excellent language skills in Romanian and English,
  • be self - and results driven,
  • have some experience in sales-related roles, preferably b2c or banking,
  • good knowledge of MS Office ,
  • University Degree.

What we offer:

  • Seize the opportunity to grow your career.
  • Engage in exciting and meaningful work.
  • Get recognition for your work and attitude.
  • Become part of a large, friendly and supportive team.
  • Get additional private health insurance.
  • Stay Chill, Bite into Thrill: Our Fresh Fruits/Ice Cream Program.
  • Relax and Recharge: Our Weekly Office Chair Massage.
  • Unlock the joy of reading with Bookster – Access a library of inspiration.
  • Benefit from 28 days of annual leave – More time for what you love ( 22 vacation days, 5 for exceptional sick leave (no medical note), and 1 for your birthday ).
  • Exclusive partner discounts – Enjoy deals tailored just for you.
  • A World of Friendly Faces: Join Our Passionate Multinational Team and Talk to 16+ Nationalities at tbi bank .
  • Bring Your Furry Bestie: Let's Make Work Pawsome .

Visit our Career Page to learn more about what makes us different.

If this sounds like something you'd be interested in, we'd love to hear from you

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

All applications are treated with utmost confidentiality.

By submitting your job application to
tbi
bank you confirm that you have read the document named "Information related to personal data processing for job applicants" publicly available on the
tbi
Career
page.

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