Collection Specialist

The Collection Specialist plays a key role in managing customer accounts and ensuring timely and effective collection of trade receivables. Reporting to the AR Manager, you will support the Accounts Receivable function by maximizing cash flow, minimizing overdue debt, and maintaining strong customer relationships. You will act as a key link between Finance, Sales, and Customer Service to ensure smooth order processing and cash collection. The ideal candidate is analytical, organized, and proactive in driving continuous improvement and process efficiency. If you enjoy working with people and numbers in a fast-paced, collaborative environment, this opportunity is for you

In This Role, Your Responsibilities Will Be:

• Effectively manage the collection of outstanding customer balances using the GetPaid system, phone, email, and customer portals.

• Engage proactively with internal and external customers to resolve payment issues and disputes, ensuring timely cash collection.

• Monitor and review customer accounts to identify potential risks and escalate concerns to the AR Manager when appropriate.

• Maintain and update credit limits and payment terms in cooperation with the Credit Risk Team, ensuring alignment with company policy.

• Provide first-line resolution for customer discrepancies and escalate unresolved issues within the organization.

• Perform month-end reconciliations, prepare aged debt analysis, and support cash flow forecasting activities.

• Participate in process improvement initiatives and root cause analysis to reduce discrepancies and overdue debts.

• Collaborate closely with Sales to facilitate order release and optimize customer payment terms while supporting profitable growth.

• Ensure compliance with internal procedures and promote best practices within the Accounts Receivable function.

• Provide guidance and support to colleagues and remote sites on AR and collections matters.

• Undertake any other activities as required by the AR Manager to support the effective operation of the Collections team.

Who You Are:

You are a results-driven professional who enjoys working with data and building strong relationships with both customers and colleagues. You manage multiple priorities effectively, communicate clearly, and take ownership of your tasks. You are motivated by problem-solving and committed to maintaining accuracy, efficiency, and continuous improvement in all aspects of your work.

For This Role, You Will Need:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

• 1–2 years of experience in collections, credit control, or accounts receivable.

• Strong Excel skills and good attention to detail.

• Fluent English communication skills, both spoken and written.

• Strong interpersonal skills and the ability to work effectively across departments and regions.

Preferred Qualifications That Set You Apart:

• Experience using the GetPaid system or other AR/collections tools.

• Knowledge of additional European languages.

• Familiarity with ERP systems and credit management processes.

• Experience in a multinational or shared services environment.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.