Senior Specialist, Revenue Operations – Deal Desk

2 weeks ago

Iasi, Iaşi, Romania Basware Full time €104,000 - €130,878 per year

The Senior Specialist, Sales Operations is responsible for supporting the end-to-end processes and related tasks built to boost the Basware Sales team's performance. Working closely with Global Sales and cross functional departments such as Legal, Products & Services, and Billings, the Sales Operations Specialist will act both as a member of the Basware Deal Desk driving sales case handling and as a liaison on behalf of the Sales teams to ensure the functioning of our systems and technologies are addressing their needs. This role will also assist in analytics and reporting activities as needed.

Key Responsibilities

  • Execute reporting and maintain accurate data updates within sales systems.
  • Provide comprehensive support to our US and Global Sales Team, such assisting with opportunity and quote creation, driving CRM issue resolution with the IT team, and addressing procedural questions.
  • Collaborate proficiently with various systems, such as Salesforce, Microsoft Dynamics CRM, SAP CPQ, and M-Files CLM.
  • Adhere to Deal Desk processes and best practices to ensure smooth operations.
  • Coordinate quote reviews and approvals in strict alignment with company policies and procedures, ensuring data consistency with Basware's internal systems.
  • Generate sales agreements for review by our sales team. Help the coordination of sales agreement redlines, reviews, and approvals.
  • Build partnerships with cross-functional departments (Billing, Legal, Products & Services teams) to facilitate the deal process, including structuring quotes/agreements, approvals, and order management.
  • Take a proactive approach to help enhancing workflows, processes, and automation.

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What We're Looking For

  • Enthusiastically embrace new systems and processes.
  • Collaborative nature with the ability to support cross-functional and global initiatives that contribute to the broader team's objectives.
  • Excellent written and verbal communication skills.
  • Innate problem-solving skills ability with an unwavering mindset.
  • Self-driven and highly motivated
  • Flexibility to take over existing and new work streams
  • Experience using various CRM, CPQ, and CLM applications is highly advantageous.
  • Experience in working Global Sales, Sales Operations, or Deal Desk in B2B SaaS business is plus.

Education & Qualifications

  • Excellent English language skills
  • Salesforce, CPQ
  • Experience with AI Productivity Tools a plus

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