Service Desk Analyst

1 week ago

Iasi, Iaşi, Romania Potentiam Ltd Full time 20,000 - 25,000 per year

What we are looking for
:

We are looking for a
Service Desk Analyst (hybrid setup)
responsible for providing first-line technical support to managed service customers. This role primarily operates within the service desk environment, handling incoming queries via phone, email, and instant messaging platforms.

Responsibilities:

  • Provide a channel for users to request and receive standard services, via email, phone, and self-service;
  • Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure;
  • Recording and monitoring all faulty calls & requests for service on the Customer's ITSM Tool;
  • Triage and resolution of faults / requests where the customer has provided access and knowledge to resolve the issues;
  • Follow up with other analysts/the customer for updates on open incidents/requests and regularly update the user on progress;
  • Maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLA's;
  • Take ownership of users' incidents and requests and be proactive when dealing with these.

Skills & Abilities:

  • Experience working in a Service Desk environment, preferably with a Managed Service Provider;
  • Hands-on experience with service desk and remote-control software;
  • Experience with Active Directory, Windows OS systems, from 10 onwards and IOS & Android;
  • Advanced English level;
  • Service Level and Customer experience level Management experience.

What we offer:

  • A great work environment built by amazing people, working with high level technologies & products;
  • Being part of a company that values you at your highest professional and personal attributes;
  • Being valued within important events throughout the year - we offer a diverse benefit pack including special events gifts, free paid day for your birthday, Christmas & Easter vouchers;
  • Enjoying a competitive salary, meal vouchers, as well as top medical subscription;
  • Sport subscription;
  • Career development opportunities.

Take this chance and apply

  • Service Desk Analyst

    1 week ago

    Iasi, Iaşi, Romania Potentiam Ltd Full time 20,000 - 25,000 per year

    What we are looking for:We are looking for aService Desk Analystresponsible for providing first-line technical support to managed service customers. This role primarily operates within the service desk environment, handling incoming queries via phone, email, and instant messaging platforms.Responsibilities:Provide a channel for users to request and receive...

  • Accounting Services Analyst

    16 hours ago

    Iasi, Iaşi, Romania Conduent Full time

    DescriptionAccounting Services AnalystReady to take your accounting career to a global level?Join Conduent as an Accounting Services Analyst and support financial operations across multiple countries in a fast-paced, international environment. This hybrid role is based in Iași, Romania.Key responsibilities:Record transactions under U.S. GAAP & international...

  • Data Analyst

    1 week ago

    Iasi, Iaşi, Romania CompuGroup Medical Full time €30,000 - €60,000 per year

    Create the future of e-Health together with us by becoming a HR Workforce AnalystAt CompuGroup Medical, our mission is to build groundbreaking solutions for digital healthcare. We aim to revolutionize how healthcare professionals produce, access, and utilize information, enabling them to focus on the core value of their work: patient outcomes.As one of the...

  • Business Analyst

    1 week ago

    Iasi, Iaşi, Romania Deloitte Full time 30,000 - 60,000 per year

    Description & RequirementsWho we are looking for5 years commercial experience in a Business Analyst role.You'll work closely with clients, Technical Leads and Product Owner to identify the best-in-class solution to fit client's need and detail business and technical requirements to meet the identified solutionYou will be leading the elicitation of business,...

  • Commercial Data Analyst

    7 days ago

    Iasi, Iaşi, Romania Careers Signant Health Full time €40,000 - €80,000 per year

    Want to do the Best Work of Your Life?Working at Signant Health puts you at the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry. We're radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.Where...

  • IT Business Analyst

    1 week ago

    Iasi, Iaşi, Romania WebBeds Full time €70,000 - €120,000 per year

    This role can be based in anywhere globally.Who are WebBeds?WebBeds is the world's fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than requests per second, each...

  • Senior Data Analyst

    1 week ago

    Iasi, Iaşi, Romania CompuGroup Medical SE & Co. KGaA Full time €40,000 - €80,000 per year

    Create the future of e-Health together with us by becoming a HR Workforce AnalystAt CompuGroup Medical, our mission is to build groundbreaking solutions for digital healthcare. We aim to revolutionize how healthcare professionals produce, access, and utilize information, enabling them to focus on the core value of their work: patient outcomes. As one of the...

  • R2R Accounting Services Associate

    7 days ago

    Iasi, Iaşi, Romania Conduent Full time 15,000 - 30,000 per year

    DescriptionThe R2R Accounting Services Analyst is responsible for: Recording financial transactions in accordance with U.S. GAAP and international accounting requirements for non-U.S. entities.Preparing journal entries and reconciliations for assigned entities, including intercompany transactions and transfer pricing.Preparing intercompany invoices and...

  • Application Support Analyst

    1 week ago

    Iasi, Iaşi, Romania Awin Full time €15,000 - €30,000 per year

    Purpose of PositionThe role of the Application Support Analyst, or internally known as Technical Consultant, is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, and to ensure that we provide high quality customer service. This responsible post will provide...

  • Technical Support Analyst

    1 week ago

    Iasi, Iaşi, Romania Awin Full time 15,000 - 30,000 per year

    Purpose of PositionThe role of the Technical Support Analyst, or internally known as Technical Consultant, is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, and to ensure that we provide high quality customer service. This responsible post will provide...