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Team Leader with German

2 weeks ago

Bucharest, Bucureşti, Romania TP Full time €45,000 - €55,000 per year

Join TP Romania as Team Leader with German and become part of a forward-thinking, people-centric organization that values innovation, collaboration, and continuous improvement. You'll work alongside a dedicated team driven by integrity, strategic vision, and operational efficiency.

Responsibilities:

  • Protector: Disciplinary responsible for the actions of each team member.
  • Evaluator: Following and monitoring the performance of his team members in the areas of: productivity, discipline, process adherence, customer satisfaction, schedule adherence and employee development / happiness.
  • Mentor: to guide, teach and help agents by providing individual coaching feedback that focuses on improving the workflow as well as the communication and quality results of the customer support representative.
  • Informant: Provide reports to the team and Management regarding the team performance. Responsible of reaching the operational and quality targets as well as communicating them to the team.
  • Traffic controller: Taking actions accordingly to the flow within the department (to manage inbound volume, to meet clients' handling targets, as well as to provide breaks, or ask for overtime).
  • Coordinator: Driving and holding regular meetings with the team.
  • Compliant: Ensures compliance with company regulations with regards to Data Security and Protection Standards.

Mandatory requirements:

  • Previous experience as a team leader.
  • Availability to work fully on site is mandatory.
  • German - C1/C2 level
  • English -
    B2/C1
    level.

Other requirements:

  • Born Leader: having a strong will and leadership skills. Being a spot guy with strong charisma and excellent presentation skills. Handling tasks and organizing them above all else based on the priority and deadlines.
  • Result driven: Having the ability to analyze industrial metrics and to identify and develop plans both individually on emerging issues that impact both the customer and market. Having a strong knowledge of business processes and procedures. To strive for quality as well as operational KPI`s as required by the management.
  • Mentor: Transferring wisdom and knowledge and willpower to the team in order to meet their target both individually and team wise in accordance with the business targets.
  • IT skills: Proficient knowledge of (Word, Excel, PowerPoint).
  • Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data.

TP is a global leader in digital business services which consistently seeks to blend the best of human empathy and advanced technology to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The company's teams of multilingual Experts and advisors are spread across nearly 100 countries.

We welcome your application and look forward to hearing from you