
Surveillance Team Leader
16 hours ago
Position: Surveillance Team Leader
Location: Bucharest, Romania
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Analyze and verify reported incidents, escalate when necessary, and support evaluations or corrective actions.
- Oversee testing and performance assessments of monitoring systems, collaborating with quality assurance and development teams.
- Monitor both digital and physical environments to identify suspicious, irregular, or non-compliant activities.
- Maintain accurate logs and reports for incident tracking, performance reviews, and operational transparency.
- Coordinate fair task distribution, manage live escalations, and support decision-making during high-priority situations.
- Mentor and train team members to ensure skill development and alignment with organizational standards.
- Contribute to performance and incentive reviews by validating task completion and the basis for any corrective measures.
REQUIREMENTS:
- Fluent in English, with strong proficiency in both written and spoken communication
- 4–5 years of experience in monitoring, compliance, risk management, or related roles, with at least 2 years in a supervisory or leadership capacity.
- Strong technical knowledge of monitoring tools, surveillance systems, or other relevant technologies.
- Proven analytical skills in detecting patterns, irregularities, or operational risks.
- Proficiency with productivity tools (e.g., Microsoft Office or equivalent), particularly Excel, Teams, and Word.
- Excellent written and verbal communication skills, including experience in producing structured reports.
- Flexibility to work in shifts (including weekends and holidays) within a 24/7 operational schedule.
- Bachelor's degree or equivalent in a relevant discipline.
- Familiarity with advanced monitoring or analytical software tools.
- Experience using data visualization or analysis platforms (e.g., Tableau, SQL).
- Understanding of performance metrics and incentive structures.
BENEFITS:
- Competitive salary with additional performance-based incentives.
- Paid training to ensure familiarity with organizational standards and processes.
- Comprehensive employee benefits package, which may include health and wellness programs.
- Complimentary meals during working hours.
- Wellness perks, such as fitness or gym access (available after a set period).
- Additional pay allowances for holidays, night shifts, and weekend work.
- Private healthcare coverage.
- Career development and advancement opportunities within a global organization.
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