CSC Supervisor with German

2 days ago

Bucharest, Bucureşti, Romania Randstad Romania Full time

We are looking for a results-oriented professional to take on the role of
CSC Supervisor with German

for a top-tier company in the
automotive finance sector

.

Responsibilities

The position involves managing the Customer Service team and ensuring operational support for the German-speaking market:

  • Lead, develop, and motivate team members. Provide consistent feedback, conduct performance reviews, and initiate training and coaching programs;
  • Plan, coordinate, and support daily activity; assign tasks, and control workload to ensure deadlines are met;
  • Verify quality standards and implement corrective action plans to achieve performance objectives (SLAs and KPIs);
  • Ensure full adherence to operating guidelines and processes, including overseeing external service providers;
  • Support daily operations, including the independent resolution of complex customer cases;
  • Drive internal projects and process improvement initiatives to enhance efficiency;
  • Foster a culture of engagement and continuous improvement.

Requirements

  • Fluency in English and German (written and spoken) is essential;
  • MBA or degree in Business Administration (a banking/finance background is a plus);
  • Previous experience in managerial roles, preferably within financial firms (banking or non-banking);
  • Strong ability to lead, motivate employees, and communicate effectively;
  • Strong understanding of the automotive finance or banking landscape in Germany is highly desirable;
  • Good knowledge of MS Office (especially Word and Excel).

What We Offer

  • The opportunity to lead a key team in the automotive finance sector;
  • International exposure and collaboration with European teams;
  • Professional development and career progression opportunities;
  • A dynamic working environment focused on excellence and innovationl

Work Environment:

A modern workspace in Bucharest, with easy access to the subway.

If you are a German-fluent leader ready to take on the responsibility of an international team and make an impact in the automotive finance sector, we look forward to receiving your application.

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