Senior Services Manager

Job Description SummaryGE Vernova's Electrification Software's largest Grid Software Global Delivery Center is based in Bucharest. It allows us to bring a significant contribution to the Worldwide Electrical Energy context.  We deliver mission-critical solutions that drive the energy transition, focusing on Energy Transmission, Distribution, Asset Management, and Market Management to shape the current and future energy environment.

What You Would Work On:
Our teams support software solutions for R&D, services, and support for

Electrification Software's products while liaising with stakeholders and customers all around the globe.

At GE Vernova's Electrification Software business, you will join a high-performing team delivering global projects that support decarbonization and drive the energy transition. You'll receive guidance from colleagues and leaders as you develop your skills and understanding of the business.Job Description

A Senior Services Manager - Project Management Services provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Roles and Responsibilities:

• Lead implementation success for specific red project accounts delivery.

• Embed with early programs with key accounts that have complex deliveries.

• Guide our customers, partners and GEV peers to get project off red status.

• Advise our customers and work with partners and GEV teams to develop a path to complete delivery.

• Ensure customers implement the business value of their solution.

• Manage risk across functions to deliver on program dependencies to deliver on time.

• Work closely together with different departments to deliver expertise and to help our customers reach their delivery go-live.

• Help develop standard work to scale organizational execution, improve standard work based from root cause analysis on red projects.

• Ability to problem solve and work through implementation barriers.

• Ability to monitor data drive action at all levels of the organization.

• Ability to leverage internal resources to ensure client needs are met.

• Roll-up your sleeve mentality and ready to do work with the team; be part of the solution.

• Measurements: Customer Loyalty, On time Delivery, Quality Delivery, Meeting scope commitment, Customer sentiment

• Abide by all GE Spirit and Letter policies, including, but not limited to Integrity, Diversity, Proprietary Information, Conflict of Interest, QMS, and EHS

Required Qualifications:

• Bachelor's Degree. A minimum 7 years of professional experience.

• At least 2+ years management of large software project portfolio

• At least 2+ years in partner led delivery model.

• 5+ years in utility industry, or other large customer project environment

• Experience in a matrix environment and leading change

• Must be based in Europe, prefer Romania

Desired Characteristics:

• Client Management and Program Management.

• Strong people management, influencing, and conflict resolution skills. Find the solution to meet the contractual commitments.

• Motivating team to consider new approaches to meet contract commitments.

• Demonstrated ability to lead multifunctional team environments and to develop, execute, and coach individual and team priorities

• Ability to lead multiple long and short term projects simultaneously.

• Knowledge of the GE EMS/DMS Products and real-time SCADA systems or similar OT solution environments.

• Able to work within a multi-discipline, multi-cultural team environment

• Good problem-solving skills and a proactive approach to project management

• Strong communicator, able to juggle multi-tasking in a high pressure environment

• Strong oral and written communication skills, including presentation skills

• Ability to work across diverse personalities and matrix organization

• Credible, self-starting, a sense of urgency, a bias to action, good judgment, level headed under pressure

• Ability to think on one's feet, positive, enthusiastic in face of challenges, realistic in face of requirements, and creative in face of opportunities

Why Join Our Team
GE Vernova is proud to be an equal opportunity employer, committed to the continuous improvement and the wellbeing of its employee. We are offering fully customized development and training programs all throughout the year, on top of a LinkedIn Learning subscription and full access to GE Vernova's learning database.

Our wellbeing program will allow you to benefit from multiple events focused on a healthy lifestyle, free apps to support your healthy habits and free employee assistance program, provided by specialized counselors.

Also, We Are Offering:

• Strong induction process (a dedicated 1-month ramp-up period).

• Flexible working hours and a well-defined hybrid working policy.

• Private Medical Insurance for you (can also be extended for family members).

• Attractive financial compensations for roles involving external travels and on-site missions.

• Fully customized development and training programs all throughout the year.

• Increased number of vacation days, according to your work-experience, encompassed by an annual bonus payout.

• Annual, performance-based, salary review.

• Multiple subscriptions, discounts and vouchers available (such as Bookster subscription, corporate discount to fitness services, gift vouchers for Christmas and Easter holiday, daily meal vouchers, additional days off such as 8th of March and 3rd Easter Day and children's benefits, including gifts for special occasions, vouchers, and events) etc.

Our Culture
At GE Vernova, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing inclusive teams and perspectives, we are better equipped to build a world that works.

GE Vernova's Global Delivery Center in Bucharest is not only a workplace, but also a community where members are actively involved in different initiatives such as personal development workshops, book clubs, sports competitions, charity events, volunteering on greening and afforestation and dedicated events for employees' children.

Additional Information

Relocation Assistance Provided: Yes

---