Player Operations Manager

2 days ago

Bucharest, Bucureşti, Romania Bullfinch Recruitment Full time

We are partnered with Patrianna, who are on the lookout for a CS and Ops process optimisation specialist to join their team

About Patrianna

Patrianna are passionate about delivering world-class gaming experiences to millions of players around the globe. As a fast-growing iGaming company based in Gibraltar, they are seeking a Player Operations Manager to oversee key areas of Player Operations, including AV, KYC, risk management, and payment processing. This role will directly manage a team of Operations Specialists, ensuring operational excellence and efficiency.

The Role

Reporting to senior leadership, the Player Operations Manager will combine strategic oversight with hands-on management, fostering alignment with company goals and driving continuous operational improvement. The ideal candidate will bring expertise in managing high-performing teams, a data-driven approach to decision-making, and a strong commitment to operational excellence.

Key Responsibilities

  • Manage and mentor Operations Specialists, ensuring team development and alignment with business objectives.
  • Oversee AV, KYC, risk management, and payment workflows to maintain efficiency and compliance with industry best practices.
  • Monitor transactions and risk patterns to identify and prevent fraudulent activity while optimising payment success rates.
  • Collaborate with internal teams to refine processes, implement training programs, and drive continuous improvements in fraud detection and operational workflows.
  • Work closely with payment providers and key stakeholders to enhance payment processing strategies and strengthen risk mitigation efforts.
  • Utilise data analytics to identify trends, improve decision-making, and enhance overall team performance.
  • Act as a senior escalation point, ensuring swift resolution of operational challenges and implementing best practices for process automation.

Job Requirements

Experience

  • Minimum of 5 years in AV, KYC, risk management, payments, or operational management roles, including at least 2 years managing a team of specialists.
  • Strong understanding of payment workflows and risk mitigation strategies.
  • Experience in the gaming industry, particularly with USA and/or European accounts.
  • Experience managing remote teams, with a proven ability to foster engagement, communication, and productivity across different time zones.

Skills

  • Proven people management skills with the ability to coach, mentor, and lead high-performing teams.
  • Analytical mindset with demonstrated experience driving operational improvements.
  • Strong communication skills to align teams and liaise effectively with senior leadership.
  • Familiarity with fraud detection systems, risk management tools, and workforce planning solutions.

Education

  • A degree in Business, Risk Management, or a related field is preferred but not essential.

  • Senior Player Operations Manager

    6 days ago

    Bucharest, Bucureşti, Romania Patrianna Full time €60,000 - €120,000 per year

    About PatriannaPatrianna is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide.We're...

  • German Player Support Advocate

    2 days ago

    Bucharest, Bucureşti, Romania Side Full time

    About the companySide (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14...

  • French Player Support Advocate

    2 days ago

    Bucharest, Bucureşti, Romania Side Full time

    About the companySide (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14...

  • Italian Player Support Advocate

    2 days ago

    Bucharest, Bucureşti, Romania Side Full time

    About the companySide (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14...

  • Portuguese Player Support Advocate

    2 days ago

    Bucharest, Bucureşti, Romania Side Full time

    About the companySide (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14...

  • Operational Incident Manager

    6 days ago

    Bucharest, Bucureşti, Romania GCOO Full time 30,000 - 60,000 per year

    A good level of English/French (B2/C1);Ability to lead, train and motivate a team;Ability to analyze a high volume of data to identify solutions while working in a high –pressure and fast-paced environment;Strong leadership and decision-making skills to guide and manage the incident response team;Autonomy, curiosity, pedagogy, openness to others,...

  • Operational Incident Manager

    2 days ago

    Bucharest, Bucureşti, Romania GCOO Full time

    Within the Société Générale Group, GTPS offers a complete and integrated range of services based on the expertise of Transaction Banking and Payments Services.GFL is the flow management department within GTPS. The Incident Coordination Unit (CCI) is a major cross-functional function within GFL's business lines, responsible for supporting operational...

  • Taskforce Operations Manager with Mandarin

    6 days ago

    Bucharest, Bucureşti, Romania TP Full time 15,000 - 30,000 per year

    Are you an experienced operations leader with a passion for driving performance and leading multicultural teams?Join us as aTaskforce Operations Manager (Mandarin & English)in Bucharest, where you'll manage people, processes, and client relationships across a dynamic BPO environment.What We're Looking ForMandatory: Minimum 12 months of experience as a Team...

  • Studio Operations Manager

    2 days ago

    Bucharest, Bucureşti, Romania Electronic Arts Full time

    General InformationLocations: Bucharest, RomaniaRole ID211825Worker TypeTemporary EmployeeStudio/DepartmentEA Studios - SPORTSWork ModelHybridDescription & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the...

  • Studio Operations Manager

    2 days ago

    Bucharest, Bucureşti, Romania EA SPORTS Full time

    Description & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Building on an...