Service Desk

20 hours ago

Bucharest, Bucureşti, Romania Cloud Vault Full time

Ne marim echipa

Cautam un coleg cu nivel ridicat de energie și entuziasm pentru a aborda proiectele cu o atitudine proactivă și pozitivă in cadrul echipei de suport tehnic Level-1.

Responsabilitati

Rolul de 
Service Desk & Monitoring Analyst
este un rol esential in asigurarea functionarii continue si eficiente a echipamentelor critice pentru intreaga infrastructura asociata solutiilor de Private Cloud si infrastructura IT furnizata clientilor.

Acest rol combina activitatile de suport tehnic nivel 1 (Service Desk) cu monitorizarea proactiva a infrastructurii din centrele de date, identificand incidente, escaladand problemele majore si contribuind la rezolvarea acestora in timp util (SLA-urile agreate).

Activitatea se desfasoara in ture de 12h (08:00AM-20:00PM si 20:00PM – 08:00AM).

Abilitati si calificari

  • Cunostinte generale de infrastructura IT: servere, retea, storage, virtualizare.
  • Experienta cu sisteme de operare: Windows, Linux.
  • Experienta cu platforme de monitorizare: Zabbix, SCOM, Nagios, ScienceLogic, SolarWinds.
  • Abilități de comunicare, atât în scris, cât și verbal, pentru a lucra eficient cu echipe diverse și pentru a documenta procesele critice.
  • Nivel ridicat de energie și entuziasm pentru a aborda proiectele cu o atitudine proactivă și pozitivă

Despre Cloud Vault

Cloud Vault este un furnizor specializat de servicii cloud, care deține propriul centru de date local de nivel Tier-III (conform standard Uptime Institute). Portofoliul nostru complet de servicii cloud va permite sa primiți ce este mai bun din ambele lumi: flexibilitatea și scalabilitatea cloud dar si beneficiile suplimentare ale unui centru de date local: preturi reduse (românești), performanța de top (latenta minima având in vedere proximitatea), stocare si procesare a datelor in Romania si suport tehnic 24x7x365 în limba romana. Centrul nostru de date
local
este situat strategic pentru a asigura o latență scăzută și conectivitate de mare viteză, permițând un transfer mai rapid de date și o performanță maxima pentru aplicațiile dumneavoastră critice.

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