Service Desk Agent

6 hours ago

Bucharest, Bucureşti, Romania The Goodyear Tire & Rubber Company Full time

About Goodyear

We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go.

Why This Role Matters

As a Service Desk Agent – Proactive Solutions with German, you provide essential support to Goodyear's connected fleets after service activation. By acting as the primary point of contact and coordinating with internal and external teams, you ensure high-quality service, efficient issue resolution, and excellent customer experience.

What You'll Do

  • Act as the single point of contact for Goodyear Proactive Solutions fleets after telematics installation and activation.
  • Receive, log, prioritize, diagnose, and resolve customer issues/requests (first and second level support).
  • Follow up with customers and resolver groups to ensure transparency and timely resolution.
  • Use remote diagnostic tools and live support systems to identify and resolve technical issues.
  • Maintain accurate documentation of all requests, issues, resolutions, and workarounds.
  • Monitor service performance and escalate or follow up on unresolved issues.
  • Ensure services meet established quality standards for reliability, usability, and performance.

What You'll Bring

  • 3–5 years' experience in customer support, technical support, or related client-facing roles.
  • Bachelor's degree or equivalent experience in a relevant field.
  • Fluency in
    English and German
    (written and spoken).
  • Strong IT skills; experience with databases, ticketing systems, or workflow tools (SAP, EDW, Cloud).
  • Knowledge of ITIL practices (ITIL Foundations preferred) and quality assurance concepts.
  • Excellent problem-solving, analytical, communication, and presentation skills.
  • Ability to work independently and collaboratively in a team environment, with a proactive and customer-focused mindset.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.

#LI-CD2

#LI-Hybrid

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

.

  • Service Desk Agent with German&English

    6 hours ago

    Bucharest, Bucureşti, Romania NTT DATA North America Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Service Desk Trainer

    6 hours ago

    Bucharest, Bucureşti, Romania NTT DATA North America Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Service Desk Trainer

    6 hours ago

    Bucharest, Bucureşti, Romania NTT DATA Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Service Desk Agent with Czech

    6 hours ago

    Bucharest, Bucureşti, Romania NTT DATA North America Full time

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in...

  • Service Desk Training

    6 hours ago

    Bucharest, Bucureşti, Romania NTT DATA Full time

    Req ID: 351798NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Training & Quality Analyst to join our team in Bucharest, București (RO-B), Romania (RO). Service Desk...

  • Service Desk Training

    6 hours ago

    Bucharest, Bucureşti, Romania NTT DATA North America Full time

    Req ID:351798NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk Training & Quality Analyst to join our team in Bucharest, București (RO-B), Romania (RO).**Service Desk...

  • Service Desk Agent with German

    6 hours ago

    Bucharest, Bucureşti, Romania NTT DATA North America Full time

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a [[Service Desk Senior Associate with German & English]] to join our team in [[Romania]].Identify issues, investigate root causes and...

  • Senior Service Operations Agent- English Speaker

    6 hours ago

    Bucharest, Bucureşti, Romania The Goodyear Tire & Rubber Company Full time

    About GoodyearWe're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and...

  • Help Desk

    6 hours ago

    Bucharest, Bucureşti, Romania Urban Connect Full time

    Job Location: 100% remote in Romania, availability to occasional travel in GermanyRole description:The Help Desk & End-User Support Manager is responsible for overseeing all End User Support staff and ensuring that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification,...

  • Service Desk Training

    6 hours ago

    Bucharest, Bucureşti, Romania NTT DATA Full time

    Design and edit basic e-learning, virtual, blended and classroom curriculum. Assist with revising and maintaining curricula and training materials. Consult with team members to ensure produced training meets current needs to support learning outcomes. Conceptualize and create graphical images, flow charts, and diagrams to support training curriculum. Deliver...